Keatext is a text analytics solution that delivers AI-based recommendations and reports leveraging GPT to improve customer experience.
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively.
Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.
Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.
Review issues with the most impact that are brought to your attention by AI-based recommendations.
Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.
Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard.
Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.
Key features
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Keatext currently scores 74/100 in the Text Analysis category. This is based on user satisfaction (92/100), press buzz (36/100), recent user trends (falling), and other relevant information on Keatext gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Yes
Keatext integrates with Surveymonkey, Zendesk, and ServiceNow.
Yes
Keatext supports businesses with large volumes of customer data (like reviews, open ended surveys, and contact center tickets) that aim to improve customer satisfaction with a data-driven approach.
