Regional Restrictions: United States and Canada Only

What is HouseCall Pro?

HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such as cleaning, plumbing, electrical and more.

HouseCall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

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  • HouseCall Pro
  • HouseCall Pro
  • HouseCall Pro
  • HouseCall Pro

HouseCall Pro Product Overview

  • The premier all-in-one service business management app

  • Dynamic job scheduling and dispatch with real time job updates across all devices

  • HouseCall Pro provides a seamless one-click QuickBooks Online integration

  • Provide your customer with a delightful experience through SMS and invoice automation

  • Create, edit, and launch customized postcard and email marketing campaigns

  • Take payments out in the field at one low flat credit card processing rate

  • Take customer signatures before and after the work is done while out in the field

  • Save at least 15 hours a week on paperwork alone with HouseCall Pro

  • Save hundreds of dollars a month on additional staff with HouseCall Pro

  • Get your business organized and your office in order with HouseCall Pro

HouseCall Pro Pricing Plans

Start

$35.00
1 user(s) / month

Included in plan:

  • Live Chat support
  • Postcard and email marketing
  • No contract, cancel any time
  • Low-fee credit card processing
  • Free to use with existing customers
  • Default in booking app
  • Custom profile to attract new customers
  • Customer Booking App
  • Employee GPS tracking
  • Email receipts, invoices, and estimates
  • Dashboard with key business stats
  • Google Calendar integration
  • Customer job SMS & email
  • Real-time dispatching
  • Apps for iOS, Adroids, and Web

Grow

$89.00
unlimited user(s) / month

Included in plan:

  • Custom SMS number
  • QuickBooks Online integration
  • Company chat in-app
  • Basic Features (Start)

Manage

$179.00
unlimited user(s) / month

Included in plan:

  • Online booking on your website
  • Employee GPS map tracking
  • Customizable Reports
  • Grow Features
  • Basic Features

Starting from: $35.00/month

Credit card required: Yes

HouseCall Pro Features, Audience & Platforms

  • Brand Management
  • Audience Targeting
  • Google Apps Integration
  • Payment Processor
  • Billing/Invoicing
  • Contact Management
  • Accounts Receivable
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Tax Management
  • Project Management
  • Marketing Automation
  • Multi-User
  • Notifications
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard
Who uses HouseCall Pro:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry
App Review

Crozdesk Review: Robust and scalable Field Service Management

Housecall Pro is a SaaS field service management platform that offers a breadth of features and is fully scalable for a range of business sizes from single service professionals to multi-user operations, based in the US and Canada. Built around a central cloud management dashboard, Housecall Pro also offers two complementary apps, one for end customers and another for the service professional.

Housecall Pro’s cloud dashboard centralizes all the functionality from across the suite of tools and acts as a database and record management system which seamlessly links with the two apps. The dashboard offers role-based logins, so users can access the level of functionality they require, which is especially useful for multi-user operations. The dashboard offers a range of functionality that goes far beyond scheduling and diary management – although that is present.

HouseCall Pro Service Management dashboard

Admin users can create and edit customer jobs, build out a pricing quote based upon individual preset products or services, or custom line items, before assigning them to a service professional, or themselves. This job is then reflected in the professional’s own dashboard and calendar, as well as on the service app. The platform offers seamless communication via text message and email to both the service professional to update them on jobs, as well as the customer. This ensures that all parties involved are well-managed and informed.

HouseCall Pro Service Management data

The dashboard also offers full customer management functionality including billing history and invoices, job history, notes and location data. All of which ensures that repeat customer details are easily managed and accessible. Plus, the dashboard also offers some impressive online and offline marketing functionality that takes the platform beyond a scheduler. Users can create marketing emails from within the dashboard to send to customers, both individually or on a bulk basis. These can be sent immediately or scheduled based upon behavioral triggers – such as time elapsed since the previous job. This makes customer retention management easy with no customer being forgotten. In addition, Housecall Pro also offers offline postcards to further engage with customers. Users can build out their own design and for a small fee they are printed and posted directly to the customer. With inbuilt GPS functionality, field professionals gain visibility of the job location via the service app, and admin users can plot the most efficient job routes as well as accessing live location updates of their team in the field. Finally, end customers are also offered direct booking functionality so they can create their own jobs that are instantly added to the schedule.

HouseCall Pro Service Management email

The Housecall Pro service app offers a more critical view for the professional in the field. Presenting a schedule view that allows the user to see their personal job schedule and access each individual job detail by clicking the record. The job record includes address details, location snapshots from Google, and full job detail. The user can also click to notify the customer that they are en route to ensure they are continually managed along the way. Once the job starts, the service professional can add notes and live photos to the job record, as well as the ability to recalculate the invoice if the job changes or add discounts to amend the invoice total price. Once a job is completed, the professional can then present the customer with terms and conditions and a countersign screen to ensure each job is completed satisfactorily and verified. Payment can even be taken via a live credit card processor inbuilt to the app, with invoice being emailed instantly to the customer or printed, and the job closed. All updates, photos, invoices, and data are stored centrally for security and efficiency  and can be accessed at a later date. The functionality and simplicity of the UI within the app means professionals are highly mobile, can work efficiently and can be on-boarded very quickly.

HouseCall Pro Service Management app

Finally, the Housecall Pro customer app is ideal for regular private or commercial customers, making the booking of repeat jobs simple. The app also acts as a gateway to all the professionals within their area using the service app and software. The customer can access and search different service professionals, check ratings and see the professional’s headshot and location, before booking jobs with them, even if they haven’t previously.

HouseCall Pro service management customer app

Overall, Housecall Pro is a highly dexterous and powerful SaaS toolset that supports individual service professionals as well as offering scalability for multi-user service organizations. It combines a range of functionality from different software that reduces the need to run or integrate multiple systems. Ultimately the product is focussed on delivering the best service for the customer, which it certainly delivers, making it a highly compelling and impactful product.

Stats & Other Information on HouseCall Pro

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank:

518729
3 Months Change: 57640
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Languages: English

Regional Restrictions: United States and Canada Only

HouseCall Pro FAQs

Does HouseCall Pro offer multi-user capability? (e.g. teams)

Yes, with HouseCall Pro you can create dynamic teams. You can edit your teams on a case-by-case basis and dispatch exactly which employees are needed for each job.

Does HouseCall Pro offer guides, tutorials and or customer support?

Yes, HouseCall Pro offers unlimited customer support. The Customer Success team is available around the clock through chat and the phone. There is also an extensive Help Section with how-to articles and tutorial videos.

Does HouseCall Pro integrate with any other apps?

QuickBooks Online, Google Calendar, and Google Maps.

Does HouseCall Pro offer an API?

It currently does not, but may in the future.

What platforms does HouseCall Pro support? (e.g. native mobile apps)

HouseCall Pro is a cloud-based solution with both a web portal and native mobile apps. The web portal is accessible on any device with Internet access. The app is available for both iOS and Android.

What is HouseCall Pro generally used for?

HouseCall Pro streamlines business processes. It eases communication within organizations as well as with customers. This solution allows companies to forego paperwork in favor of digital automation. HouseCall Pro allows service businesses to operate at maximum efficiency.

What are some applications HouseCall Pro is commonly used in tandem with?

Yes, HouseCall Pro integrates with QuickBooks Online, Google Maps, and Google Calendar.

Who are the main user groups of HouseCall Pro?

Service professionals in a variety of service industries, such as carpet cleaning, plumbing, HVAC, janitorial, window washing, and more use HouseCall Pro for field service management. HouseCall Pro caters to any service based company across hundreds of industry verticals.

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