Reservation Software for Hotels

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Hotel Management

Hotel Reservation Software

Reservation software for hotels offer a variety of features designed to automate daily workflows and streamline processes related to reservation, booking and availability checking. They must deal with several factors when dealing with customer interactions, including managing the number of guests, payments, availability of rooms and more. Through hotel reservation solutions, these tasks can be easily managed to increase overall operational productivity and as a result, customer satisfaction.

Reservation software can be considered a subcategory under hotel management software, which focuses on performing integral administrative tasks to keep the business running. Some of their most popular functions include reservations management, integrated CRM, inventory management, accounting and scheduling. These management tools assist several businesses in their daily operations and business processes. Examples are franchises, hotel chains, large resorts, small properties and residential properties.

For these specific industries, you need an all-around software system that can track customer details and analyze reservation trends in order to improve customer interactions. By being able to keep up with their details, you’re equipped to retain them as customers in the long run. Before, these businesses would simply keep logbooks to store all information about their customers. However, this outdated method takes up several hours just to maintain and organize.

Businesses nowadays have turned to software solutions, which quickly address issues in real-time. Instead of relying on paperwork, they can easily just drag and drop schedules onto the easy-to-navigate interfaces. As soon as they have the right details from the customers—such as their preferred time, date and room services—then reservations can be accommodated quickly. This management system’s goal is to adjust to an ever-changing schedule between customers checking in and checking out at the same time. Without proper booking tools, keeping track of customer interactions can prove challenging and potential sales opportunities could be missed.

Hotel management software solutions usually have reservation tools to assist in your businesses. Popular hotel management software solutions offer these in their suites with varying nuances in terms of features and functionalities. The prices for their premium plans differ based on a few factors, such as type of industry and number of available rooms. The most popular ones are Cloudbeds, Frontdesk Anywhere, Maestro PMS and MSI CloudPM.


Expert Pick

Hotelogix PMS

Hotelogix PMS 82

0 ratings

Hotelogix helps you to manage your hotel property booking system with various features. It seamlessly organizes the key operations and activities of a hotel. View Listing...

Hotelogix is a fully-featured hotel management solution that provides users with full control over daily operations and helps to drive more bookings through real-time integrations with all major distribution networks.


How is reservation software used for hotels?

Hotels make use of reservation software to efficiently track real-time inventory and maximize usage of the available rooms. Due to the dynamic nature of the business, channel managers are expected to handle various room rates with distinct availabilities across all platforms. In order to improve productivity and sales revenue, they’re tasked to simultaneously track all room occupancies and update any changes in each room's inventory status.

Hotelogix, a robust cloud-based property management system, is designed to simplify daily operations involved in reservations and improve the process of hotel booking. Its features include built-in accounting, extended stay, marketing automation, maintenance management and multi-property to address the high demands of customer interactions. Additionally, it has a free trial to provide you with the opportunity of trying out its integrated features.

Most reservation software solutions share the following features in their packages:

Online booking

This feature gives hotel managers advanced capabilities to handle a wide range of people wanting to book a room. If not done efficiently, you could lose customers fast. What online booking specializes at is facilitating a quick and simple reservation process. This is usually done by asking customers to fill out a simple information sheet online when they’re ready to book a room. Booking engines should be easy and user-friendly. When customers navigate your site, it’s best to add details regarding room rates with its corresponding availability.

Being able to book online reduces the common errors made when it’s done manually. Furthermore, customers are given complete control over their requirements, which allows hotel managers to provide them with their preferred standards. This enhances customer satisfaction and sets you apart from other hotel chains.

Payment processing

Payment processing is another sought-out feature in reservation software for hotels. When it comes to customer-dependent businesses, the possibility of your clients not showing up is undoubtedly high. To avoid the losses experienced during these situations, it’s best to have a payment processing feature implemented in your system. What this does is it simplifies the payment process online for the sake of the customers. You can add several ways to pay such as EMV chip cards, digital payments, credit or debit cards, etc.

Group reservations

It can be challenging to deal with multiple groups wanting to book rooms at the same time. With the group reservations feature made available, however, you can now manage reservations for people with similar needs. This usually extends to people who are traveling together or employees from the same company arriving on the same date and time.

Booking notes

When customers book rooms, they often have a few requests to share with the management. Before or once the guests arrive, these requests should be shared via booking notes to the staff to ensure their demands have been met. Through this feature, you can improve your customer services and help build a reputation amongst your audience.

Customer support

Reservation software solutions are expected to handle customer inquiries, especially through different channels such as phone, live chat or email. Your online site should provide your guests with the opportunity to reach your services during specific work hours. This also improves your ability to fix their inquiries and issues. Some software solutions provide 24/7 customer support.

What are the benefits of reservation software for hotels?

Reservation software for hotels give you complete control over your hotel’s rooms and services while also making it easier for your customers to locate your booking engines. It gives you certain advantages over other businesses that don’t have online booking systems. Its user-friendly interfaces make it easy to install and set up, provided you have a stable internet connection. Additionally, what this software solution does best is it reduces the time you spend on managing multiple channels at once and enhances efficiency in key factors of hotel booking.

However, the top three benefits you can receive from reservation software are highlighted in the following:

24/7 availability

Your software system lets you be available for booking to customers 24/7. You no longer have to worry about missed appointments or canceled bookings. Before, people would often call at a designated time just to finalize a booked room. But in cloud-based booking engines, they’re no longer restricted to differences in time. Instead, customers can simply check your website and fill out the form to book a room in your hotel.

Reduced booking errors

Overbooking or double booking can occur when you don’t have the right tools to manage several customers all at once. In order to avoid these errors, businesses make use of reservation software to a simple and easy-to-use booking engine. It automatically updates new additions to the calendar and streamlines business processes to make it easier for you to manage confirmations and notifications.

Automated booking workflow

Overall, software solutions automate several business processes, from handling customer inquiries and accepting payments to setting up employee schedules and notifying guests about their booked schedules. This calls for an efficient and well-organized workflow. You no longer need to rely on manual methods. Once a customer finalizes their information sheet and books a room from your hotel, the system will do the rest of the work for you.

At the end of the day, you don’t want to focus on looking at schedules and wondering if the bookings match. This takes up large amounts of time and energy just to organize and oversee. With reservation software for hotels, you can focus on other important matters such as promoting and endorsing your business or improving your customers’ experiences once they step inside the lobby of your hotel.


All Software Products

DJUBO 92

23 ratings

The DJUBO Property Management System - Everything you need to run and manage your Hotel all in single dashboard. View Listing...

92%

InnkeyPMS 88

60 ratings

InnkeyPMS, is the next generation property management system,which automates your business with an easy-to-use enterprise platform that provides centralized controls. View Listing...

88%

Clock PMS 83

2 ratings

Clock PMS is a cloud based hotel management system for any accommodation provider. Web booking engine, Channel manager, Guest self service and more. View Listing...

83%

Sirvoy 83

5 ratings

Sirvoy is a hotel reservation system and property management system that works for all types of accommodations. Your bookings are easily accessible online – anytime, anywhere. View Listing...

83%

Hotelogix PMS 82

0 ratings

Hotelogix helps you to manage your hotel property booking system with various features. It seamlessly organizes the key operations and activities of a hotel. View Listing...

82%

Rentals United 81

2 ratings

Rentals United is a next generation channel manager for vacation rentals. The cloud-based software distributes availability, rates, and property info onto 60+ booking sites. View Listing...

81%

Simplotel 81

1 ratings

We have e-commerce solution for hotels - website and booking engine. View Listing...

81%

eZee FrontDesk 78

4 ratings

eZee FrontDesk is the complete PMS solution for small, large, and very large hotels. It covers all aspect of property management. View Listing...

78%

Qloapps 76

0 ratings

Qloapps is a comprehensive online hotel reservation and booking system. It is a free and open-source software designed to help launch hotel booking website. View Listing...

76%

eZee Reservation 74

0 ratings

A general purpose hotel software which can be used as hotel maintenance software, hotel reservations software, and more. View Listing...

74%

Hotelier 101 73

0 ratings

Hotelier 101 - Easy-to-use, Cloud-based Hotel Software (Property Management System). View Listing...

73%

Easy InnKeeping 73

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Manage front desk, online bookings, OTAs, reporting, housekeeping and more. Integrates with Booking.com, Expedia, QuickBooks, Authorize.net & Stripe. View Listing...

73%
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