nGUVU

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What is nGUVU?

"nGUVU offers an employee engagement and gamification platform for contact centers (game mechanics, recognition, social media functionality, engagement monitoring and more)."

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition & social media concepts, nGAGEMENT influences agents behaviors by leveraging peoples natural desire for competition, collaboration, achievement, status & recognition to build intrinsic motivation & improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.


nGUVU scored 66/100 in the Gamification category. This is based on press buzz (28/100), recent user trends (falling), and other relevant information on nGUVU gathered from around the web.

The score for this software has declined over the past month. What is this?

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nGUVU Product Overview

  • Employee Engagement Measurement & Improvement For Call Centers

  • Gamification for Call Centers

  • KPI & Performance Tracking

  • Performance Analytics Aligned With Employee Engagement

  • Contests, Challenges, Custom Employee Goals Related Automation

  • Training and Quizzes Automation

  • Unique Employee Engagement Measurement System - nGAGEMENT Points

  • Managers Console - Automation, Performance Tracking, Quality Measurement, and More

  • Quality Of Work Monitoring For Teams & Individual Agents

  • Trove Of Functionality That Allows Managers To Better Engage & Motivate Call Center Agents


Languages: English

nGUVU Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • Analytics
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Big Data
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Payroll
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Site Access Management
  • Database
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

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