"nGUVU offers an employee engagement and gamification platform for contact centers (game mechanics, recognition, social media functionality, engagement monitoring and more)."
nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition & social media concepts, nGAGEMENT influences agents behaviors by leveraging peoples natural desire for competition, collaboration, achievement, status & recognition to build intrinsic motivation & improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.
Employee Engagement Measurement & Improvement For Call Centers
Gamification for Call Centers
KPI & Performance Tracking
Performance Analytics Aligned With Employee Engagement
Contests, Challenges, Custom Employee Goals Related Automation
Training and Quizzes Automation
Unique Employee Engagement Measurement System - nGAGEMENT Points
Managers Console - Automation, Performance Tracking, Quality Measurement, and More
Quality Of Work Monitoring For Teams & Individual Agents
Trove Of Functionality That Allows Managers To Better Engage & Motivate Call Center Agents