Zonka is a complete feedback Management & Survey Platform. It captures feedbacks from multiple channels; on premises and the Web, email, and SMS. It is also available offline and via tablets & smartphones.
Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Zonka Feedback currently scores 91/100 in the Feedback Management category. This is based on user satisfaction (94/100), press buzz (45/100), recent user trends (falling), and other relevant information on Zonka Feedback gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.
Take feedbacks in person or through survey kiosks implemented on the premises
Analyze responses with comprehensive reports and drill-down analytics.
Receive SMS Alerts & Real-Time Updates on feedbacks.
Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in April 2024.
Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...
FREE DOWNLOAD Feedback-Management-Software-Buyer-Guide-2018.pdfCustomizations for customers is possible on request.
Yes, Zonka offers tutorials, personalized training sessions, and dedicated customer support.
Yes, multi-user capability and team management is possible wth Zonka.
Yes, Zonka does offer API access.
Zonka is used to make the feedback management process super smooth and easy. A lot can be done with Zonka such as -
Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
Customize literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more.
Build your form from scratch or choose from our extensive template library.
Take feedbacks in person or through survey kiosks implemented on the premises.
Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.
View all the responses received in the response inbox and take actions on responses.
Convert feedbacks into tasks and start taking actions with your team
Get comprehensive drill down reports to measure performance
Receive SMS Alerts & Real-Time Updates on feedbacks and also get feedback summary /digest emails delivered in your inbox.
The main user groups of Zonka are as follows:
Zonka Feedback is suited for any service-based industry, SME, startup or any enterprise that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.
Ease of set up, customisation, roll-out and implementation, at good price. Responsive customer service.
There isn't an option to skip non relevant sections of a questionnaire, which can be tedious for some users
At the hos[ital where i work, we used Zonka to capture patient feedback for every aspect of the service to be used for internal data analysis, calculation of NPS, rewards, points of improvement, RCA and esclataion.
