Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX.
Semeon leverages Customer Intelligence (VOC) to better CX.
Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi-real-time to grasp the meaning behind what your customers say and the words they use. This helps your company build the best customer experience possible, informing adequately customer support, marketing, communication, product and innovation departments while supporting organization transformation of processes, culture and overall management.
Semeon Insights currently scores 58/100 in the Customer Experience category. This is based on press buzz (33/100), recent user trends (falling), and other relevant information on Semeon Insights gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Text Analytics
VOC (Voice of the Customer)
Customer Experience Management (CX)
Visualizations: Dashboards, Multiple Export Formats, API
3rd Party Integration: Tableau, PowerBI, etc.
Semantic Analysis
Intent Analysis
Machine Learning
Natural Language Processing (NLP)
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in April 2024.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf
