Planet Web Solution offers a cleaning business software to help address problems related to customer dissatisfaction, unorganized invoices and complicated scheduling. With the help of its Cleaning Service Software, you’re given complete control over powerful features designed to fix business complications. Examples of these tools are: lead management, job scheduler and report generation. These allow you to match clients’ job orders with their respective helpers.
When it comes to maintaining a business, everything needs to be organized. This includes paperwork, schedules, invoices, etc. At the end of the day, if these issues are not resolved, it could negatively impact how your business runs. You need to know where to find important paperwork and your clients’ schedules to ensure bookings and appointments don’t overlap.
PWS’s Cleaning Service Software is a CRM solution that allows for business growth and management in your daily operations. With this, you don’t have to worry about losing track of crucial documents and back-to-back schedules with your customers. This also keeps you on top of your administrative tasks as everything can be found in a single, centralized location.
PWS has three different categories for its panels, which helps the admin connect clients with helpers and get the cleaning done:
Admin panel features
Under this category, you can find features related to analytics and reporting, client management, roles and permissions and helper management. The dashboard makes it easy for you to check details related to your customers as you can view information such as invoices, postal codes and their due balances. You can also view the total number of active leads, client hours and available hours you have left remaining. This gives you an upper hand in organizing all business processes since you know where you stand and what you can do to finish all your tasks on time.
Client panel features
The client panel lets you use the solution from the customer perspective. With this, you’re given features such as registration and login module, job scheduler, feedback and reviews regarding the helper’s job and tracking options for your helper. Overall, this panel is focused on ensuring the job you requested is fulfilled.
Helper panel features
The helpers are the ones who accept the cleaning jobs assigned to them. In their panel, they have the login module, the job schedule management, leave application module and reward system. These tools assist helpers in knowing their schedules for the day and ensuring payments are received as well as that their labor has been compensated.
Cleaning Service Software Features
Lead management
This feature makes it easy for the administration to view the progress of their current leads. Converting them is handled by different departments and this feature allows the admin to follow through with the progress. It also lets them know the total number of leads they have and their corresponding statuses.
Client and helper management
The admin is the one who schedules the client’s job order to the helpers. To do this smoothly and efficiently, he/she needs a feature that allows the administration to view, add and edit client and helper information. With the client and helper management, the admin can ensure no overlaps take place and each job order is fulfilled by their respective helper. This is also helpful in making sure your clients are paired with the most suitable helper who fits the job’s requirements.
Roles and permission
A business has several departments working together to keep it running. This includes inventory control, finance, sales, operations, purchase and more. To ensure your daily operations run smoothly, these departments need to have access to certain documents and features. With the roles and permission feature, the admin can grant these departments limited access and functionality over specific tasks.
Alerts and activity logs
This feature is helpful in reminding people of their tasks and jobs. Alerts can come in the form of emails, SMS messages and notifications. With alerts and activity logs, you won’t have trouble missing out on important details in your activities.
Recruitment and leave management
This feature helps you manage your workforce efficiently and prevent the risk of spreading your employees out too thinly. This is helpful for the HR department specifically as you can check your candidates’ portfolios and schedule an interview with them afterward. When it comes to processing leave requests, having an online platform makes it easier to check if the leaves clash with any booked jobs.
Job scheduler
As the name suggests, this feature helps you schedule job orders for your workforce. This works for one-time jobs, job extensions and recurring jobs. This organizes your overall calendar and ensures your clients are paired with the best helpers for their job orders.
Rewards and referral
This is catered primarily for the clients and helpers who are entitled to receive reward points for working with your business. You can compensate them with rewards based on the different roles found under the affiliate settings section. This keeps them interested and engaged with the services you offer as it gives them more reason to keep coming back to you.
Ticket service management
This feature is designed for customer support. If your clients have any issues or problems regarding their services they’ve received, they’re more than welcome to raise a ticket to voice out their concerns. From the cleaner perspective, they can view the tickets and answer the query in a limited time frame. This ensures your customers’ voices are heard and their questions are answered.
Invoicing and reporting
At the end of the day, for each job a cleaner finished, an invoice report needs to be filed to keep your files organized and your activities documented. With this feature, you can easily generate and print out your customers’ invoices. This isn’t limited to invoices only as you can also generate reports based on a specific time period such as an entire month or quarter’s worth of invoices.
Cleaning Service Software Benefits
Organization
PWS’ Cleaning Service Software ensures your invoices, schedules and job orders are organized in a way you won’t be stressed or burdened by them. It doesn’t matter if you’re an admin, a client or a helper since the platform gives you a panel to view your tasks and responsibilities with relative ease. You’ll find everything you need once you log in and view your dashboard.
Efficiency
With the help of the Cleaning Service Software, the process of scheduling job orders, accepting jobs and processing payments for these said jobs is simplified in a way that will assist the people involved. The admin can view the progress of their leads and store customer and helper information on their panel. On the other hand, clients can describe what they require from their helpers when it comes to their jobs. Lastly, since the customers are matched with the most suitable helper, the helpers can easily do their tasks and receive feedback regarding their performance.
Cleaning Service Software Pricing
Planet Web Solution’s Cleaning Service Software doesn’t have fixed pricing packages for its solution. If you want to request a free demo or try out its features, then you must contact the sales team for a quotation. You need to provide your name, email, country, contact number, business name and customizations you require for your company. This ensures the plan you’ll receive will cater primarily to your needs.
Conclusion
If you’re looking for a platform to efficiently schedule job orders, stay organized in terms of invoices and reports and manage all daily operations from a single, centralized location, then you should consider PWS’ Cleaning Service Software as one of your top options. With powerful features in the admin, client and helper perspective, you can guarantee your business runs smoothly. Additionally, if your customers have any concerns, the solution simplifies your communication process by providing a platform for them to voice out their queries and for your helpers to assist them along the way.
