Viber

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What is Viber?

"Viber is a VoIP tool that allows smartphone users to make worldwide voice and video calls."

Viber lets its users not only make VoIP-based calls around the globe but also share free messages and multimedia attachments. This is one of the most used apps of its kind, offering high quality of communication, even on a 3G connection.

Viber is a free service, available for Android and iOS mobile devices, along with Windows, Mac, and Linux desktop versions. Users pay only for dialing landline and mobile numbers, and the rates vary per country. The main reasons why businesses use this app are for attracting their target audience, marketing purposes, a high quality of communication, and account management.

Viber doesn't require any username and password registration. To make unlimited free voice and video calls, users only need their mobile phone number. The app is easy to install, easy to use, and it runs in the background of a smartphone if a user allows it.


Viber scored 87/100 in the VoIP category. This is based on user satisfaction (81/100), press buzz (62/100), recent user trends (rising), and other relevant information on Viber gathered from around the web.

The score for this software has declined over the past month. What is this?


Viber Awards

Viber VoIP Software Award 2020 Viber Instant Messaging & Chat Software Award 2020 Viber Quality Choice Badge 2020 Viber Trusted Vendor Badge 2020

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VoIP Market Radar

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Viber Product Overview

  • HD Video Calls

  • Instant Messaging

  • International Calls

  • Group Chat

  • Instant Voice Message

  • News Feeds

  • Stickers

  • Public Chat

  • Service Messages

  • Viber Games


Languages: English, Spanish, German, French, Hungarian, Italian, Japanese, Portuguese, Russian

Viber Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

Viber FAQs

Does Viber offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Help Center, and FAQs.

Does Viber integrate with any other apps?

Integrations: Cortana, Facebook, Twitter, Nexmo, and Zapier.

Who are the main user groups of Viber?

The main users of Viber are individuals and businesses.

What platforms does Viber support?

It can be installed on following operating systems: Android, iOS, Windows, MacOS, and Linux.

Does Viber offer multi-user capability (e.g. teams)?

No.

Does Viber offer an API?

Yes, Viber offers REST API.

What is Viber generally used for?

This service is generally used for making free VoIP calls and instant messaging.

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Viber User Reviews

Average User Rating:
4.03/5 based on 40 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Viber over time. It shows how existing users see Viber with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.6/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
10.0/10
Value for money
9.5/10
Customer service
9.0/10
User profile picture

"Fastest and best software for video meetings."


What do you like about Viber?

It has best quality video chats and it is real-time sendre of messages. It doesn't consume much battery power like other softwares do. Vuber updates or refresh contacts very easy and fast.

What do you dislike about Viber?

I waste much internet data within few minutes. It is only rich people or companies that can enjoy it. But despote this is thes best application i ever use.

What have you been using it for and what problems did Viber solve?

I use it as a meeting platform, at our company we do online video meetings using this software.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Trusted and high quality VoIP software you must try."


What do you like about Viber?

It has high quality video chats. It is easy to connect with anyone and everywhere. Messages are fully secured. It allows instant messaging that can improve communication between vendors and customers. It has a fair pricing.

What do you dislike about Viber?

It is my best option over others. But ii is only reliable to use when your internet connection is at higher speed. Lower speed internet connection can really cause frustration when using this software.

What have you been using it for and what problems did Viber solve?

We use this app to communicate with customers and fellow workers at our company. And it easy and faster.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best VoIP app for instant voice and video messages."


What do you like about Viber?

It sends and receives well secured instant voice and video messages in real time. It is easy to send messages to anyone, anywhere. It hass beautiful and attractive look.

What do you dislike about Viber?

It consumes much internet data when using. It works faster and easier only when using higher speed internet connection.

What have you been using it for and what problems did Viber solve?

I use it to communicate with customers and answer their questions in time.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Very useful messenger"


What do you like about Viber?

User friendly. Group set up. We can make audio calls and video calls. I like very most the stickers.

What do you dislike about Viber?

For Video calling data charges are very high. And groups allowed only limited number of members.

What have you been using it for and what problems did Viber solve?

We are using for our hostel group and faculty group for sharing important messages .

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
3/5
Customer service
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