"ShoreTel is a provider of cloud-based telephony and unified communications solutions."
ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.
This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.
There is also hosted service offered, via internet circuits or MPLS circuits.
It is most frequently used in tandem with CRM, ERP or HR software.
Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.
This service is mostly used by smaller and middle-sized enterprises.
Platforms: Web-based, On-premise, Android, iOS.
ShoreTel is VoIP and Unified Communication platform.
Yes, ShoreTel offers API.
Support offered: Online Support, Phone Support, Email Support, Training.