ShoreTel

You May Also Like

Workvivo
 (242)
Internal Communications Software
Get a Demo
Crozdesk Logo

Find the right solution faster

What is ShoreTel?

ShoreTel is a provider of cloud-based telephony and unified communications solutions.

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.



ShoreTel Awards


ShoreTel currently scores 85/100 in the Unified Communications category. This is based on user satisfaction (80/100), press buzz (46/100), recent user trends (falling), and other relevant information on ShoreTel gathered from around the web.

The score for this software has improved over the past month. What is this?
www.shoretel.com

Get Unified Communications Software Advice

  • ShoreTel
  • ShoreTel
  • ShoreTel
  • ShoreTel
  • ShoreTel
  • ShoreTel

ShoreTel Product Overview


Languages Supported: English

Unified Communications Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Unified Communications software for business. Published in March 2024.

This subcategory lists communication software solutions that combine features of of other categories. This segment will allow you to discover and compare software products that will streamline your communication by providing you multiple services through a ...

FREE DOWNLOAD

ShoreTel Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording
ShoreTel Pricing

ShoreTel Pricing Plans

Telephony-only

$19.99
1 user(s) / month
  • Direct Dial
  • PBX functions
  • Voicemail
  • 3-Way Calling

Essentials

$30.99
1 user(s) / month
  • All Telephony-only features
  • ShoreTel Connect Portal
  • ShoreTel Connect Desktop App
  • Instant Messaging (IM)
  • Online Meetings
  • Video Calling
  • Conferencing

Standard

$37.99
1 user(s) / month
  • All Essentials features
  • Enhanced Services for Supervisors
  • Voicemail Transcription
  • CRM Integration

Plans starting from: $19.99/month Credit card required: No

ShoreTel FAQs

Does ShoreTel offer multi-user capability (e.g. teams)?

No.

What are some applications ShoreTel is commonly used in tandem with?

It is most frequently used in tandem with CRM, ERP or HR software.

Does ShoreTel integrate with any other apps?

Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.

Who are the main user groups of ShoreTel?

This service is mostly used by smaller and middle-sized enterprises.

What platforms does ShoreTel support?

Platforms: Web-based, On-premise, Android, iOS.

What is ShoreTel generally used for?

ShoreTel is VoIP and Unified Communication platform.

Does ShoreTel offer an API?

Yes, ShoreTel offers API.

Does ShoreTel offer guides, tutorials and or customer support?

Support offered: Online Support, Phone Support, Email Support, Training.

Get Unified Communications Software Advice

ShoreTel Competitors ShoreTel Alternatives

ShoreTel Alternatives & Competitors

Mitel MiCloud Connect
Mitel MiCloud Connect
  227 84/100
Unified Communications Software
Truecaller for Business
Truecaller for Business
  23 89/100
Unified Communications Software
Fuze
Fuze
  121 82/100
Unified Communications Software
Bandwidth
Bandwidth
  383 90/100
Unified Communications Software
BroadSoft
BroadSoft
  0 82/100
Unified Communications Software
DialMyCalls
DialMyCalls
  462 94/100
Unified Communications Software

ShoreTel User Reviews

Average User Rating:
3.98/5 based on 135 user ratings.
Your Rating:
User profile picture

"Take your office line with you"

// District Staff Development Coordinator at Ramapo Indian Hills High School District

What do you like about ShoreTel?

The ability to not be tied down to an office line. If you need to work on the go and take calls in various buildings, ShoreTelis a great program/app to have on your phone to be able to send and receive office calls on your cellphone. When it is working it is great, as it mimics you calling from your office line.

What do you dislike about ShoreTel?

Often glitchy and really seems to eat the battery on my cellphone. With this running in the background my battery hasn't made it even 3/4 of the day.

What have you been using it for and what problems did ShoreTel solve?

I work in between school buildings and do not really spend a lot of time in my office. With that, I need a way for staff to be able to reach me at any given time, without giving out my cellphone number. This helps in this area.

4/5
Usefulness
3/5
Ease of use
3/5
Value for money
4/5
Customer service
Back to top