What is ShoreTel?

"ShoreTel is a provider of cloud-based telephony and unified communications solutions."

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.

ShoreTel scored 81/100 in the Unified Communications category. This is based on user satisfaction (60/100), press buzz (45/100), recent user trends (rising), and other relevant information on ShoreTel gathered from around the web.

The score for this service has improved over the past month. What is this?

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ShoreTel Product Overview

Languages: English

ShoreTel Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
Compare Pricing

ShoreTel Pricing Plans


1 user(s) / month
  • Direct Dial
  • PBX functions
  • Voicemail
  • 3-Way Calling


1 user(s) / month
  • All Telephony-only features
  • ShoreTel Connect Portal
  • ShoreTel Connect Desktop App
  • Instant Messaging (IM)
  • Online Meetings
  • Video Calling
  • Conferencing


1 user(s) / month
  • All Essentials features
  • Enhanced Services for Supervisors
  • Voicemail Transcription
  • CRM Integration

Plans starting from: $19.99/month Credit card required: No

ShoreTel FAQs

Does ShoreTel offer multi-user capability (e.g. teams)?


What are some applications ShoreTel is commonly used in tandem with?

It is most frequently used in tandem with CRM, ERP or HR software.

Does ShoreTel integrate with any other apps?

Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.

Who are the main user groups of ShoreTel?

This service is mostly used by smaller and middle-sized enterprises.

What platforms does ShoreTel support?

Platforms: Web-based, On-premise, Android, iOS.

What is ShoreTel generally used for?

ShoreTel is VoIP and Unified Communication platform.

Does ShoreTel offer an API?

Yes, ShoreTel offers API.

Does ShoreTel offer guides, tutorials and or customer support?

Support offered: Online Support, Phone Support, Email Support, Training.

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ShoreTel User Reviews

Average User Rating:
3.0/5 based on 1 user ratings.
Your Rating:
User profile picture

Take your office line with you

// District Staff Development Coordinator at Ramapo Indian Hills High School District

What do you like about ShoreTel?

The ability to not be tied down to an office line. If you need to work on the go and take calls in various buildings, ShoreTelis a great program/app to have on your phone to be able to send and receive office calls on your cellphone. When it is working it is great, as it mimics you calling from your office line.

What do you dislike about ShoreTel?

Often glitchy and really seems to eat the battery on my cellphone. With this running in the background my battery hasn't made it even 3/4 of the day.

What have you been using it for and what problems did ShoreTel solve?

I work in between school buildings and do not really spend a lot of time in my office. With that, I need a way for staff to be able to reach me at any given time, without giving out my cellphone number. This helps in this area.

Ease of use
Value for money
Customer service
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