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What is Fuze?

Fuze is a software company that combines voice, video, and chat into a single application to communicate and collaborate anywhere, on any device.

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Awards

Fuze currently scores 82/100 in the Unified Communications category. This is based on user satisfaction (70/100), press buzz (48/100), recent user trends (falling), and other relevant information on Fuze gathered from around the web.

The score for this software has improved over the past month. What is this?

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Fuze Review

Editors' Review by the Unified Communications Software Review Team

Fuze is a cloud-based communications platform that combines all the benefits and functionality of a traditional PBX without the complications and hassles often associated with on-premise solutions, such as CAPEX spend, platform maintenance, capacity management, and unpredictable or fluctuating costs from different access providers.

The enterprise cloud communications solution is designed to facilitate and empower all aspects of business communications—audio/video conferencing, instant messaging, contact center, group chat, content sharing, webinars, web conferencing, and so on. The unified platform is tailored to make the communications process of the entire enterprise easier across multiple devices, anytime, and anywhere.

Fuze offers a wide range of products designed to improve business communications, collaboration, customer relations, analytics, and more. Among their products include Fuze Voice or Enterprise Voice, Conferencing and Collaboration, a Global Platform, insights, a Contact Center, and API Integrations.

Fuze voice homepage screenshot unified communication modern work flow voice messaging video

Fuze Features

There are three main components to Fuze—enterprise voice, modern messaging, and multi-device compatibility. Fuze essentially works by combining traditional technology infrastructure with a modern delivery solution.

With Fuze, companies and organizations have a single unified carrier network facilitating all communication needs. The provider itself manages the network for the business, so they don’t have to worry about the more technical aspects often associated with network communications. Instead, companies are able to focus more on actually running the business.

Fuze utilizes a QoS-engineered network and cloud infrastructure to provide your organization with a reliable and highly efficient IP PBX voice service.

Fuze Voice and Modern Messaging

When you combine the robust features and capabilities of Fuze with the modern elements of online and mobile messaging, you get a cloud-based communications platform that has virtually unlimited possibilities.

With the Fuze cloud-based solution, businesses get much more than just a typical, run-of-the-mill phone system. Fuze provides a complete enterprise communications platform with the resilience and flexibility that enables users to communicate in a wide variety of ways, whether it be a standard desk phone, a laptop or desktop computer, or their own mobile devices.

Fuze provides the tools and services that allow companies to do more with less. The cloud-based platform comes complete with modern messaging capabilities, including instant messaging support, group messaging, and more, all in a single unified software product. Users no longer have to switch in between apps or devices just to be able to track down and communicate with a colleague.

As a unified communications solution, Fuze helps to facilitate teamwork and seamless cooperation among groups and team members by connecting each individual as easily and efficiently as possible.

Fuze voice enterprise voice modern messaging webpage screenshot cloud based communication platform phone system

Fuze Voice and Modern Communications Devices

Fuze Voice allows you to communicate with your colleagues, customers, and other businesses using any communications device you prefer, be it a desk phone, software phone on your computer, or your mobile phone. You don’t have to choose just one.

The cloud-based platform is able to support a wide range of desk phones to use as a stand-alone communications device. You may also take full advantage of Fuze Voice and all of its features using the platform’s softphone tool for both PC and Mac. Additionally, Fuze also offers a mobile application for Android and iOS devices. Businesses may utilize all three communication methods in order to seamlessly transition calls without any interruption.

Fuze voice enterprise voice devices webpage screenshot desk phone soft phone mobile phone communication

Fuze Benefits

Fuze is a cloud communications platform that comes with a comprehensive suite of features and services designed for all types of businesses requiring a stable and highly efficient way to communicate, collaborate, and set up a robust network infrastructure without having to worry about all of the in-depth technical aspects. Fuze effectively combines all the functions of voice communication, video, messaging, and a contact center into one cohesive desktop and mobile platform.

Since Fuze is essentially a cloud-hosted subscription service, the communications solution provides all the features you would expect from a cloud-based platform, such as flexibility, scalability, and cost-effectiveness. This enables companies to access only the communications solutions that their organization really needs.

Fuze is also an enterprise-grade communication platform, allowing it to be useful to basically any type of business of any size or scale.

Conferencing and Team Collaboration Made Easy

Organizations that use Fuze benefit from easy-to-use conferencing and collaboration solutions with high definition video and audio for clear and crisp communication among team members and colleagues.

As a video conference room solution, Fuze delivers the functionality and practicality any modern workforce needs when it comes to web conferencing. The cloud communications platform comes with multi-party high definition video conferencing for rooms with either dual or single HD monitors.

Fuze also supplies a cloud solution for both Mac and PC systems, supporting a respectable array of USB cameras, speakerphones, and headphones. Furthermore, with Telepresence Connect, companies may also use Polycom, Cisco, LifeSize, desktop systems, and Fuze Mobile more easily.

Share Content in Real Time

Collaborate with colleagues and other members of your team in real-time. Fuze is designed to facilitate not just the needs of an office-based workforce, but also remote employees who don’t necessarily clock in and out in a traditional workplace.

Fuze supports numerous office sites and remote personnel, making collaboration and real-time data sharing possible, regardless of the time of day or personnel location. Teams are able to increase productivity and conduct more meetings on the fly. Each individual team member doesn’t have to be physically present in order to contribute or acquire information.

With content sharing and real-time screen capabilities, teams can focus more on making each web conference and becoming a lot more productive. Fuze also supports application-sharing on top of HD screens for conference calls, as well as high definition playback and 4K resolution with markup tools. This way, every team member won’t have to miss even the tiniest detail ever again.

Fuze also comes with remote desktop control functionality, which allows users to access their desktop anytime they need to, regardless of where they are.

Advanced Group Messaging for the Modern Workforce

With Fuze cloud communications platform, you are able to instant message and chat with your colleagues and members of your team using any device. This is another function for modern enterprise collaboration that Fuze provides its users.

The platform is able to blend together real-time video and audio communication with feature-rich messaging, making it a more well-rounded communications solution. Fuze provides a modern and unique experience bringing together a wide range of communication options, including multi-party voice, HD video, and modern messaging.

Fuze Pricing

Fuze’s pricing information is available only on a quote-by-quote basis. You may contact the vendor directly for pricing details, package options, and add-ons. You may visit the official Fuze website to schedule a demo.


Fuze, as an online conferencing and collaboration platform, is quite modernized when it comes to its features and capabilities. It provides small to medium-sized businesses and large enterprise companies a reliable and comprehensive communications platform that enables teams, departments, and an entire workforce to connect, collaborate, conduct meetings, and attend conferences anytime, anywhere, and however they want. Certainly, a software solution that’s worth considering.

Fuze Product Overview

  • Audio Conferencing

  • Video Conferencing

  • Call Park

  • Call Recording

  • Answering Rules

  • Directory of Employee Names

  • Call Reports

  • User Templates

  • Multi-level Interactive Voice Response (IVR)

  • Hosted PBX

Languages Supported: English, French, Dutch, German, Spanish

Unified Communications Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Unified Communications software for business. Published in March 2023.

This subcategory lists communication software solutions that combine features of of other categories. This segment will allow you to discover and compare software products that will streamline your communication by providing you multiple services through a ...


Fuze Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Corporate/Business
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Video
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • Collaboration Support
  • Hardware Integration
  • Software Integration
  • Comparative Reporting
  • Participation Statistics
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Audio Recording
  • Workflow Management

Fuze FAQs

Does Fuze integrate with any other apps?

Integrations: Salesforce Service Cloud, Zendesk, Skype for Business, Microsoft Dynamics CRM, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, SugarCRM, Bullhorn CRM.

What is Fuze generally used for?

This is a unified communications platform.

Does Fuze offer an API?

Yes, we offer an API.

Does Fuze offer guides, tutorials and or customer support?

Support: Phone, Email, Community, FAQs, Knowledge Base, Video Tutorials.

Who are the main user groups of Fuze?

Main users of Fuze are enterprises with 500+ employees.

What platforms does Fuze support?

Fuse is a web-based software, with mobile apps for Android and iOS devices.

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