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What is BroadSoft?

"BroadSoft is a global unified communications as a service (UCaaS) platform and service provider."

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

BroadSoft scored 77/100 in the Unified Communications category. This is based on user satisfaction (80/100), press buzz (45/100), recent user trends (falling), and other relevant information on BroadSoft gathered from around the web.

The score for this software has improved over the past month. What is this?

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BroadSoft Product Overview

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Languages: English

Unified Communications Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Unified Communications software for business. Published in May 2020.

This subcategory lists communication software solutions that combine features of of other categories. This segment will allow you to discover and compare software products that will streamline your communication by providing you multiple services through a ...


BroadSoft Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

BroadSoft FAQs

Does BroadSoft offer multi-user capability (e.g. teams)?


Does BroadSoft offer an API?

BroadSoft offers REST API.

Does BroadSoft offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Training, Knowledge Base.

Does BroadSoft integrate with any other apps?

Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

What is BroadSoft generally used for?

This service is generally used as unified communications as a service (UCaaS) platform.

What platforms does BroadSoft support?

Web-based, Android, iOS.

Who are the main user groups of BroadSoft?

Users of BroadSoft are SMEs and large enterprises.

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