"BroadSoft is a global unified communications as a service (UCaaS) platform and service provider."
BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.
The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.
The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.
Omni-channel customer interactions
Unified communications built in to facilitate collaboration
Predictive analytics-based routing to match each customer with the best agent
Built in IVR
Real-time and historical reporting
BroadSoft offers REST API.
Support: Email Support, Phone Support, Training, Knowledge Base.
Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.
This service is generally used as unified communications as a service (UCaaS) platform.
Web-based, Android, iOS.
Users of BroadSoft are SMEs and large enterprises.