An AI platform for customer service enabling brands to automate proactive high-quality resolutions to customer queries on email, chat and social.
Netomi is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. Netomi easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Netomi currently scores 90/100 in the Artificial Intelligence (AI) category. This is based on user satisfaction (96/100), press buzz (43/100), recent user trends (falling), and other relevant information on Netomi gathered from around the web.
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Regional Restrictions: N/A
Built for Enterprise
Process & System Integrations
Natural Language Understanding
Agent / Human Collaboration
AI Studio
Ongoing Reinforcement Learning
Out-of-the-box integrations include Shopify, Magento, Demandware and many others, and we can integrate with any bespoke system that has a well-defined API.
To automate high-quality resolutions to customer support queries across email, chat and social.
Enterprise brands across eCommerce/retail, tech/telco, travel, and financial services / insurance.
Email, Chat (Mobile and Web), and Social Messaging.
