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What is Netomi?

An AI platform for customer service enabling brands to automate proactive high-quality resolutions to customer queries on email, chat and social.

Netomi is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. Netomi easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.

Netomi Awards

Netomi currently scores 90/100 in the Artificial Intelligence (AI) category. This is based on user satisfaction (96/100), press buzz (43/100), recent user trends (falling), and other relevant information on Netomi gathered from around the web.

The score for this software has improved over the past month. What is this?

Regional Restrictions: N/A

  • Netomi
  • Netomi

Netomi Product Overview

  • Built for Enterprise

  • Process & System Integrations

  • Natural Language Understanding

  • Agent / Human Collaboration

  • AI Studio

  • Ongoing Reinforcement Learning

Languages Supported: English, Spanish, German, Indonesian
Regional Restrictions: N/A

Netomi Features

  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • SEO
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Netomi FAQs

Does Netomi integrate with any other apps?

Out-of-the-box integrations include Shopify, Magento, Demandware and many others, and we can integrate with any bespoke system that has a well-defined API.

What is Netomi generally used for?

To automate high-quality resolutions to customer support queries across email, chat and social.

Who are the main user groups of Netomi?

Enterprise brands across eCommerce/retail, tech/telco, travel, and financial services / insurance.

What platforms does Netomi support?

Email, Chat (Mobile and Web), and Social Messaging.

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