NetSuite

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What is NetSuite?

"Netsuite is a cloud-based business management software, helping companies manage core business processes. It covers ERP/financials, CRM, ecommerce, and inventory."

NetSuite groups its services into four main suites:
Enterprise resource planning (ERP), supporting back office operations which includes financial, human resources, orders, inventory, shipping and billing.
Customer relationship management (CRM), supporting sales, marketing operations and customer insights.
E-commerce, intended as a platform for online sales and integration with traditional phone and Point of Sale (POS) sales.
OneWorld is additional service, and it offers the above services, plus capabilities for multinational companies such as the ability to manage multiple subsidiaries, currencies, accounting standards and tax requirements.


NetSuite scored 83/100 in the Resource Planning (ERP) category. This is based on user satisfaction (71/100), press buzz (56/100), recent user trends (rising), and other relevant information on NetSuite gathered from around the web.

The score for this software has improved over the past month. What is this?


NetSuite Awards

NetSuite Financial Reporting Software Award 2020 NetSuite Order Management Software Award 2020 NetSuite Supply Chain Management Software Award 2020 NetSuite Business Management Software Award 2020 NetSuite Quality Choice Badge 2020 NetSuite Trusted Vendor Badge 2020

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NetSuite Review

Editors' Review by the Resource Planning (ERP) Software Review Team

NetSuite is a cloud-based business management and ERP solution. It has a broad range of products within its suite that ranges from customer relations, operations, business finances and more. These products are catered primarily to the following industries: small, medium-sized and large businesses.

As a cloud computing company, NetSuite serves to assist businesses in managing their daily operations. When it comes to setting up a proper cloud computing system, most people consider NetSuite as a viable option as it offers best-in-breed performance and flexibility for businesses of all sizes and from all industries.

NetSuite Features

NetSuite includes many features that can help businesses of all sizes and from various types of industry with their business management, including:

Global business management

With the help of NetSuite OneWorld, businesses and companies are able to innovate, scale and respond to rising market opportunities. This feature allows you to have real-time visibility over your daily operations. In the platform, you get to use a global ERP, global eCommerce, global services and resource planning, global business intelligence and International capabilities

NetSuite OneWorld also provides organizations with an effortless global business management platform, audit and tax regulations for specific countries and real-time access to global business insights.

Enterprise resource planning

NetSuite offers a cloud-based ERP software solution. Having this feature allows your business to grow as new market opportunities come your way. NetSuite ensures you don’t have to worry about your system not being able to handle the rising demands of the business.

Instead, it boasts of how it’s able to scale with companies and industries as they thrive. Under this category, you’ll find the following subcategories that you can use for the betterment of your business:

Financial management allows you to make smarter and quicker decisions based on data-driven information

Financial planning offers planning, forecasting and budgeting solutions to ensure your business processes are planned accordingly

Order management increases the speed in which you manage fulfillment, finance and sales by connecting them with sales order management, pricing management and returns management.

Production management have real-time visibility on your products and the processes behind them

Supply chain management manages your stocks and supplies by defining, executing and supporting the distribution process thoroughly and efficiently

Warehouse and fulfillment assists in managing real-time end-to-end inventory and inbound/outbound logistics

Procurement improves the way payment processes are handled

Customer relationship management

With NetSuite CRM, users can benefit from several minor products under this category. This covers customer service management, marketing automation, mobile applications, partner relationship management and sales force automation. Several processes need to occur to maintain a proper and efficient CRM system.

Businesses need to work with sales orders, renewals, up-sells, fulfillment and leads. Additionally, this is where you provide support to your customers, especially when it comes to their inquiries and problems.

While most cloud computing companies offer the standard CRM capabilities such as SFA, marketing automation and customer service management, NetSuite brings something new to the table, giving the users the capability to handle orders, quotas, commissions and sales forecasting.

NetSuite CRM offers top-tier benefits in the workforce, effectively improving the processes involved in managing important relationships with your clients.

Not only do companies and industries benefit from a streamlined lead-to-cash process but they also benefit from the following: elevated productivity using a 360-degree view of all customers, improved sales performance, increased global sales and better management in services organizations.

eCommerce products

Several important marketing services are tailored for your business’s needs, such as B2C commerce, B2B commerce and order management. In line with this, NetSuite offers its SuiteCommerce platform where users can work with powerful eCommerce benefits. This includes but is not limited to calculating the real cost of eCommerce, have supporting B2C and B2B models and allowing you to expand globally across multiple countries, currencies, tax rates and languages

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NetSuite Benefits

NetSuite provides its users with many benefits, including:

Real-time visibility

Being able to access crucial information at the right place and the right time allows you to make timely decisions to help your business grow. All of the features found in NetSuite works in real-time, which means you can track and manage how each process works. You’ll get to view financial data, accounting tools and compliance management. This is crucial if you want your business to scale along with new market opportunities you find along the way.

Data-driven insights

When it comes to managing a business, you need the right tools to gather the right amount of data to make decisions. As mentioned before, NetSuite allows you to get real-time visibility in your business processes and as you can access NetSuite from anywhere across the world, you’ll never miss anything important when it comes to important decisions.

Powerful cloud-based solutions

It’s no secret NetSuite has robust features included in its suite packages. It’s one of the main reasons why people opt for this platform more than others. It works well for users who require a platform where you can find everything. Examples of these solutions are CRM, accounting, business management, email marketing, analytics and eCommerce products.

Netsuite Pricing

Unlike most software solutions or cloud-based platforms, NetSuite doesn’t offer pricing packages or bundles for its users. Instead, it has a base price where the final price is customized according to the products and features you require for your business.

Since it’s tailored uniquely for each user, you will need to answer a series of questions such as the required add-on modules, contract length and total user count. The base license is set at $999.00 per month with a $99.00 tag for general user access. This is more expensive compared to other solutions but provides many features and benefits that make it a best-in-breed solution.

Conclusion

At the end of the day, when your business is growing, you need a powerful suite package to handle several business processes at once. You’ll find everything you need in this single, centralized solution—eCommerce products, CRM tools, ERP features and many more.

It automates key business features and efficiently manages crucial areas including finances, inventory, supplies and sales, order management, billing and many more. NetSuite is one of the top cloud-based ERP solutions in the current market. Even though it’s tailored to all types of businesses, it works best for medium-sized ones.

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Resource Planning (ERP) Market Radar

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NetSuite Product Overview

  • Accounting, ERP

  • Analytics, Dashboards

  • Inventory Management, Order Management

  • CRM, CRM Analytics, SFA, Marketing, Customer Service

  • Quoting, Sales Order Management

  • Ecommerce


Languages: English

NetSuite Features

  • 2-Factor Authentication
  • Accounts Payable
  • Accounts Receivable
  • API
  • Balance Sheet
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • General Account Ledger
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • P&L
  • Password & Access Management
  • Payroll
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Product Catalog
  • Call Tracking
  • Click-to-Dial
  • Shipping Management
  • Order management
  • BitCoin
  • SAP Integration
  • Route Optimization
  • Resource Management
  • Mobile App
  • Sales Automation
  • Process Modeling
  • Form Builder
  • Process Reporting
  • Workflow Management

NetSuite Pricing Plans


Other pricing information:

Hosted software pricing varies by product line and their range is $99.00 to $129.00 per user per month based on annual contract. Additional fees apply to various add-on products and add-on services. Help desk support plans are priced separately and may range from 22.5% to 37.5% of the software subscription.

Credit card required: No

NetSuite FAQs

What platforms does NetSuite support?

This is web-based service, mobile version works on: Android, iPhone-iPad, and Windows Phone.

Who are the main user groups of NetSuite?

NetSuite's services are primarily aimed at medium- to enterprise-sized businesses.

What is NetSuite generally used for?

It is generally used as a business management software,

What are some applications NetSuite is commonly used in tandem with?

NetSuite is commonly used in tandem with: Bill.com; BambooHR; and FieldAware.

Does NetSuite integrate with any other apps?

It integrates with: Dell Boomi, Ascentis, Bronto, Five9, DocuSign, Bill.com, Concur, BambooHR, Kronos Workforce Ready, FieldAware, Box, Expensify, 8x8 Virtual Contact Center, ProofHQ.

Does NetSuite offer an API?

NetSuite offers APIs to integrate with third-party systems.

Does NetSuite offer guides, tutorials and or customer support?

They offer: On-line support; Toll-free Technical Centre contact; 24x7 telephone support worldwide.

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NetSuite Alternatives

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NetSuite User Reviews

Average User Rating:
3.57/5 based on 379 user ratings.
Your Rating:
User profile picture

"Simple tool to use however the mobile app should be improved "


What do you like about NetSuite?

- Very easy to use, allowing users to personalise their dashboards based on their own need by adding/removing modules.
- Netsuite can be integrated with various other platforms, removing the hassle of manual tasks.

What do you dislike about NetSuite?

- The ios mobile app for submitting expenses (as employee) should definitely be improved. It seems that the company has not invested in UX and there is no user journey implemented.

What have you been using it for and what problems did NetSuite solve?

Consolidation of employee expenses

4/5
Usefulness
3/5
Ease of use
4/5
Value for money
4/5
Customer service
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