"Twillio is a cloud communications service that allows software developers to make and receive phone calls and send and receive text messages using its web service APIs."
Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.
This way, it powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
It helps developers to take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems.
Twilio offers various pay-as-you-go pricing options for: voice, messaging, SIP trunking, network traversal, task roouter, and lookup.
Users of Twillio are leading companies like Coca Cola, Paypal, eHarmony, Shopify and others.
Twilio is generally used for cloud communications.
Twilio Client calls are made either through Adobe Flash or WebRTC, and it works on: Google Chrome 11+ (Chrome incognito mode not supported); Internet Explorer 10 and greater; Safari 5 and greater; Firefox 3.6 and greater with Flash 10.1 or higher installed.
It is used in tandem with: Desk.com; LogicMonitor; Checkfront; OutSystems Platform; Vision Helpdesk; and Zendesk.
It integrates with other apps.
The Twilio REST API allows developers to query meta-data about their account, phone numbers, calls, text messages, and recordings.
With Multi-user capability, account owners can invite team members to collaborate on projects at different permission levels.
Users can file a support ticket, and there are also phone support, FAQs and How Tos.