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What is Twilio?

"Twillio is a cloud communications service that allows software developers to make and receive phone calls and send and receive text messages using its web service APIs."

Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.
This way, it powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
It helps developers to take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems.


Twilio scored 88/100 (Top 3 in Backend / Database) in the Backend / Database category. This is based on user satisfaction (86/100), press buzz (60/100), recent user trends (rising) and other relevant information on Twilio gathered from around the web.

The score for this service has improved over the past month. What is this?

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Twilio Product Overview

  • Phone Numbers API

  • Convert Text to Speech and Play Audio

  • Create Conferences

  • Call Queues

  • Convert Speech to Text

  • Record Store Calls


Languages: English

Twilio Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Data Export
  • Data Import
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Twilio Pricing Plans


Other pricing information:

Twilio offers various pay-as-you-go pricing options for: voice, messaging, SIP trunking, network traversal, task roouter, and lookup.

Credit card required: N/A

Twilio FAQs

Who are the main user groups of Twilio?

Users of Twillio are leading companies like Coca Cola, Paypal, eHarmony, Shopify and others.

What is Twilio generally used for?

Twilio is generally used for cloud communications.

What platforms does Twilio support? (e.g. native mobile apps)

Twilio Client calls are made either through Adobe Flash or WebRTC, and it works on: Google Chrome 11+ (Chrome incognito mode not supported); Internet Explorer 10 and greater; Safari 5 and greater; Firefox 3.6 and greater with Flash 10.1 or higher installed.

What are some applications Twilio is commonly used in tandem with?

It is used in tandem with: Desk.com; LogicMonitor; Checkfront; OutSystems Platform; Vision Helpdesk; and Zendesk.

Does Twilio integrate with any other apps?

It integrates with other apps.

Does Twilio offer an API?

The Twilio REST API allows developers to query meta-data about their account, phone numbers, calls, text messages, and recordings.

Does Twilio offer multi-user capability? (e.g. teams)

With Multi-user capability, account owners can invite team members to collaborate on projects at different permission levels.

Does Twilio offer guides, tutorials and or customer support?

Users can file a support ticket, and there are also phone support, FAQs and How Tos.

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