Analyzing multi-language customer feedback in large volume from different sources with an AI-based technology. We help global brands become customer-centric.
How we do it
Quick Scan
We investigate your current data collection on customer feedback. We analyze the way you analyze this data, how it is distributed and used within your company and what your business goals are.
Setup data collection
Public and private data are collected from a range of sources in multiple languages. We collect any type of textual content such as online reviews, client and agent NPS, surveys, emails, customer service reports and even from the app stores.
Configure the NLP engine
We perform linguistic configuration to translate consumer language into your corporate language. Rules are developed to perform a linguistic analysis, in which humans teach the machine to find and categorize mentions into topics.
Analyze and quality check
Based on the Artificial Intelligence of NLP, our technology automatically mimics the human ability to comprehend texts. It makes a sentiment analysis and generates automatic insights, understandable by any business person.
Report and train the team
Results are published on the dashboard to make them accessible to everyone 24/7 and not exclusive to data scientists. We also provide periodic reports, including evidence from the analysis as well as our recommendation on how to implement the learnings into the product life cycle. We do this together with 1-on-1 training of the whole team.
Consult and build
Creating a solid feedback loop is not easy. Our experts are dealing with this on a daily basis and will help you use the Wonderflow NLP capability within all relevant departments and users. In this way, you become an integrated consumer-centric and successful company.
Wonderflow currently scores 70/100 in the Customer Experience category. This is based on user satisfaction (90/100), press buzz (34/100), and other relevant information on Wonderflow gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Complete customer feedback analysis in one go
An integrated enterprise solution to turn the voice of the customer into actions
Reporting: Actionable insights are published on the dashboard and are accessible to everyone 24/7.
Data analysis based on Artificial Intelligence and Natural Language Processing (NLP)
Data collection: We collect customer feedback from public and private sources, in multiple languages.
Data handling, data analysis and data reporting are offered as different modules
Strategic tooling for management and operations
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in July 2025.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdfCustomer experience managers, marketing managers, customer insights managers, product managers
Yes. The business model is NOT account-based. One fee offers an unlimited number of user that can have different rights or access to different parts of the data.
Third-party input can come from: Sprinkl, Medallia or Salesforce. Output can be sent to Qlikview, Tableau of Office applications such as Excel.
Yes. Every user has free access to the Wonderflow NLP Academy, an e-learning environment with tutorials, expert class and an online test.
yes
Customer feedback analysis
Wonderflow can operate as a stand-alone solution but can also be part of an eco-system with an input layer (external data from other providers can be imported) and an exchange layer (API, Export)
