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What is SnatchBot?

"SnatchBot ‘s platform allows companies to create chabots for free with no coding skills. Omni-channel oriented, SnatchBot’s tools support the entire lifecycle of a bot."

SnatchBot offers an innovative platform designed to streamline business workflows and communications with a single message-based interface. SnatchBot’s omnichannel platform lets users specify the channels through which they’d like to connect.

The company’s tools support the entire lifecycle of a bot, from developing and testing to deploying, publishing, hosting, tracking, and monitoring. The platform provides robust administrative features and enterprise-grade security that comply with all regulatory mandates.

SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.

SnatchBot Store is a marketplace fully integrated with SnatchBot's comprehensive bot-building platform that provides ready-for-use templates for a wide variety of chatbot use cases, including but not limited to customer service, banking, travel and tourism, and e-commerce.

SnatchBot Store is comprised of two parts: Bot templates and Bot directory. In the Bot template section, enterprises can access customizable, task-specific, and pre-built bots in a variety of areas and sectors. Users can simply choose a template that fits their needs and begin using their bot immediately. The bot directory includes established bots which can be added to your preferred channels with a single click.


SnatchBot scored 66/100 in the Artificial Intelligence (AI) category. This is based on user satisfaction (96/100), press buzz (63/100), recent user trends (falling), and other relevant information on SnatchBot gathered from around the web.

The score for this service has declined over the past month. What is this?

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SnatchBot Product Overview


Languages: Chinese, Hebrew, Spanish, French, German, English

SnatchBot FAQs

What are some applications SnatchBot is commonly used in tandem with?

SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.

What platforms does SnatchBot support? (e.g. native mobile apps)

SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.

Does SnatchBot integrate with any other apps?

Yes, it does.

Who are the main user groups of SnatchBot?

B2B & B2C across 12 sectors: E-commerce, Customer Service, IT, Brands, Healthcare, Education, Government, Banking, Hospitality, IoT, Airline and Insurance.

What is SnatchBot generally used for?

Improve productivity and reduce costs while Increasing Customer Engagement and Customer Experience.

Does SnatchBot offer an API?

Yes, it does.

Does SnatchBot offer multi-user capability? (e.g. teams)

Yes, it does.

Does SnatchBot offer guides, tutorials and or customer support?

Yes. Our website includes a detailed documentation page and tutorials. We also provide free support.

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SnatchBot User Reviews

Average User Rating:
4.8 /5 based on 5 user ratings.
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Très bonne plateforme pour l'édition de chatbots, simple et sympa

(5/5) (Ingénieur données at GTD)

What do you like about SnatchBot?

Cette plateforme a été pour moi une très bonne introduction aux chatbots, que je ne connaissais d'un point de vue théorique - IA - ou en lisant des articles dessus, mais je n'en avais jamais construit. Pour une utilisation associative (journal en ligne) j'ai pu l'utiliser et donc voir en quoi cela consistait que d'écrire des messages et de les relier ensemble, avec SnatchBot donc. Eh bien c'est super simple !
En fait, c'est un fonctionnement "sandbox" : on choisit entre différents types de messages qu'on relie entre eux avec différentes connexions, c'est assez ludique et le design du site permet une compréhension rapide car évidente pour peu qu'on maîtrise l'anglais (après, je suis dév donc je suis à l'aise avec les logiciels, ça aide aussi bien sûr). De plus, le site répond bien, ça bugge pas.
Donc ce qui est chouette c'est que toute la partie informatique est prise en charge, pour l'édition des chatbots comme pour leur déploiement sur le canal de son choix (Messsenger, Skype...) on clique sur ce qu'on veut et ça apparaît là où on veut.
Aussi, pas mal de petites fonctionnalités qu'on découvre au fur et à mesure en tâtonnant et qu'ils rajoutent petit à petit, ce qui fait que les chatbots deviennent de plus en plus personnalisables (délai de réponse et autres petits éléments qui font que c'est plus agréable d'interagir avec le chatbot).
Mais le mieux c'est le Store, pour partager ses créations, et (surtout) pour récupérer celles des autres héhé

What do you dislike about SnatchBot?

Je pense que la plateforme pourrait être rendue encore plus ludique, et encore plus simple. Il y a des indications qui sont (pour moi) en trop, on n'a pas besoin de l'indication Message au-dessus du champ de texte, c'est assez évident. Je crois qu'on pourrait vraiment se rapprocher d'un environnement "sandbox" comme je disais : on clique et on fait glisser et c'est tout. Mais c'est déjà en partie comme ça.
Autrement, il y a un ou deux détails à peaufiner : donner le format des images à mettre en avatar pour pas qu'elles soient déformées, et je sais pas à quel point le lien avec le compte PayPal est sûr, mais c'est l'inconvénient d'avoir un design de jouet : c'est simple mais du coup on sait pas si c'est fiable...

What have you been using it for and what problems did SnatchBot solve?

Je m'en suis servi pour déployer un chatbot sur la page Facebook du journal en ligne pour lequel je travaille en asso. Le chatbot salue le lecteur, dit des blagues, offre un menu pour renvoyer vers les infos du journal (son histoire, ses contributeurs, la page des dons) et aussi vers les derniers articles, via un flux RSS que SnatchBot récupère NICKEL, ça a été une bonne surprise. J'ai pu intégré des images, des vidéos... ça fait un chatbot très sympa, c'est presque une application en soi.
Les gens de SnatchBot m'ont aidé dans le déploiement sur Facebook parce que j'avais un bug de limitation de nombre de caractères : quand j'utilisais les "Quick Replies", qui sont en fait des boutons de menu, il fallait pas dépasser 20 lettres je crois, sinon ça faisait que le chatbot buggait et se répétait.


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Chatbots can be built and published for free

(4/5) (Senior Writer at Gartner)

What do you like about SnatchBot?

The fact that it works as advertised to produce simple chatbots, I had one up and running in under an hour on my blog to test the technology. I could easily have expanded that to a business-class one using the scripts, or built one out of a template or other user example. It is easy to go live via the cloud to a website or publish to apps or social media. Analytics make it easy to see how users work with the bot and what questions need improvement or clarity.

What do you dislike about SnatchBot?

The text entry part of the UI isn't brilliant and having to use numbers to relate to each line of text or response isn't the most fun feature. I also found it moved bits of my blog around like the header, but that could have been my blog settings.

What have you been using it for and what problems did SnatchBot solve?

Testing the technology to see how it works and to find out just how easy it is to do, with my ancient coding skills. Looking forward to seeing how AI bots work and how the market will accept these!


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Incredibly Useful Chatbot Platform

(5/5) (Freelance Chatbot Developer at Freelancing)

What do you like about SnatchBot?

Unlike most other similar platforms, Snatchbot uses the "if statements" to connect interactions and users' answers. This way, it allows users to have a better insight into the chatbot work, and therefore it is handy for people who would like to start a career in chatbot development.

Most free platforms only allow you to create conversations with the use of simple or long-tail keywords. With Snatchbot you can connect answers depending on at least five different criteria that can be applied to users' responses or the extracted data. The criteria vary from "answer contains the keyword" to "exact match," "starts with," "doesn't contain at all," etc.

The bots can extract numbers, email addresses, dates, and many other criteria, from users' answers. If you connect the bot to the 3rd party app, you can collect and analyze all the extracted data. If you don't know how to do this, there is also a shortcut for the less tech-savvy developers. You can add an email notification to the bot's question, and the users' answer will be instantly delivered to your email address.
This feature is handy for eCommerce entrepreneurs. If they add the email notification feature to the interaction that offers a payment gateway, they will be able to identify the „cart abandoners" and target them with remarketing emails or broadcast new offers and discounts.

eCommerce entrepreneurs should also know that this platform offers superb arithmetic functions that can be very useful for pricing and price negotiations. Snatchbot can also be integrated with PayPal app, allowing you to run the whole eCommerce operation within the bot.

Snatchbot is a free platform, without any limitations. All integrations and features can be used free of charge, no matter how many chatbots you are planning to create or how many users to target.
Chatbots made in this platform can be integrated with more than five communication apps. I tried Facebook Messenger, Webchat, and Skype and they all work fine. You can also use Snatch bots on Slack, Email and Twilio.

What do you dislike about SnatchBot?

Snatchbot is probably not the easiest chatbot platform to use. There are others, which are much more colorful, gamified and easier to use, but if you plan to build a solid and trustworthy bot that will help you to improve your business, you will need to learn a thing or two about bot development.

This growing platform still isn't insanely popular, which means that on its community pages on social networks you won't be able to find all the answers. Still, whenever I had a problem or faced some kind of bug, I contacted the Snatchbot tech team directly, and they were able to solve it.

Since this platform is still growing, I hope we will see lots of helpful tutorials that will explain the creation of chatbots for various industries. For now, there are several dozen video and written tutorials that explain Snatchbot's basic functions.

What have you been using it for and what problems did SnatchBot solve?

I used Snatchbot for creating complex chatbots for eCommerce and online learning. eCommerce chatbots helped me to target consumers on Facebook and on various communication apps. I was also able to develop a mini-sales funnel by adding email notifications. So, I have received email addresses of leads who start interacting with the chatbot, prospects who want a deeper insight into company’s products and customers and cart abandoners who came all the way to the payment.

Online learning chatbots helped me to transform regular text lectures into a bot conversation, which made them easier to understand, and fun to learn. I have also made some quizzes and tests to check student’s knowledge.


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Intuitive, powerful chatbots

(5/5) (Software Engineer at Self Employed)

What do you like about SnatchBot?

There are four features of this software that I really like: 1) It has a very intuitive interface. It's not often I need to go to the tutorials. 2) It's free, with no hidden costs down the line. 3) The one chatbot build works on all platforms and 4) the support is very prompt. Twice I had a question and got an answer the same day.

What do you dislike about SnatchBot?

Nothing. They do have a 'powered by SnatchBot' logo on the bots but that's fair enough considering its all free (including the customer support). And I believe I could pay if I needed that removed.

What have you been using it for and what problems did SnatchBot solve?

I've been making chatbots for small business and NGOs. The small businesses often want to process PayPal payments for bookings or products and these chatbots work well for that. I've also been able to project something of the values of the NGOs using the 'character' of the chatbot I've scripted (lively, fun, but with good information).


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Awesome Chatbot Platform

(5/5) (Project Manager at Interactive-Energy)

What do you like about SnatchBot?

Intuitive Builder, easy to use and very good support.
I don’t have any knowledge in coding and I created a chatbot For Interactive Energy AG and today’s we have more than 500 K users chatting with it.

What do you dislike about SnatchBot?

This is a very good platform However they don’t allow don’t remove them Logo from the WebCahr Footer. I am still waiting a Pro Paid Plan to have this option available. They wrote that it will be available in January 2018

What have you been using it for and what problems did SnatchBot solve?

Increase our customer experience and reduce the number of requests in our support.


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