SnatchBot ‘s platform allows companies to create chabots for free with no coding skills. Omni-channel oriented, SnatchBot’s tools support the entire lifecycle of a bot.
SnatchBot offers an innovative platform designed to streamline business workflows and communications with a single message-based interface. SnatchBot’s omnichannel platform lets users specify the channels through which they’d like to connect.
The company’s tools support the entire lifecycle of a bot, from developing and testing to deploying, publishing, hosting, tracking, and monitoring. The platform provides robust administrative features and enterprise-grade security that comply with all regulatory mandates.
SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.
SnatchBot Store is a marketplace fully integrated with SnatchBot's comprehensive bot-building platform that provides ready-for-use templates for a wide variety of chatbot use cases, including but not limited to customer service, banking, travel and tourism, and e-commerce.
SnatchBot Store is comprised of two parts: Bot templates and Bot directory. In the Bot template section, enterprises can access customizable, task-specific, and pre-built bots in a variety of areas and sectors. Users can simply choose a template that fits their needs and begin using their bot immediately. The bot directory includes established bots which can be added to your preferred channels with a single click.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
SnatchBot currently scores 91/100 in the Artificial Intelligence (AI) category. This is based on user satisfaction (96/100), press buzz (47/100), recent user trends (rising), and other relevant information on SnatchBot gathered from around the web.
| The score for this software has declined over the past month. What is this? |
SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.
SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.
Yes, it does.
B2B & B2C across 12 sectors: E-commerce, Customer Service, IT, Brands, Healthcare, Education, Government, Banking, Hospitality, IoT, Airline and Insurance.
Improve productivity and reduce costs while Increasing Customer Engagement and Customer Experience.
Yes, it does.
Yes, it does.
Yes. Our website includes a detailed documentation page and tutorials. We also provide free support.
The sentiment map shows a snapshot of how Crozdesk users have rated SnatchBot over time. It shows how existing users see SnatchBot with regards to its usefulness, ease of use, value for money and customer service.
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The best thing about chatbots is that they’re available anytime and from just about anywhere. A chatbot offers twenty-four-hour service, plain and simple, even on Sundays or holidays. As a small business, that sort of anytime availability is great for not just our reputation but our bottom line as well. Our bot can answer questions, accept payments, update accounts, and sends information about new developments. So glad we decided to give Snatchbot a try.
Nothing bad with Snatchbot, instead problems, it bring me a lot of benefits since I've been using it.
One of our business partners suggested that we try out the brand bot from SnatchBot. It’s a pre-built template available in their Bot Store, which means that most of the work is already done. You just edit the bot with your company’s specific information. Anyone who wants to know more about us or contact us can do it through our chatbot… it basically has all the info you would find on our website, but ever since we started telling customers about the bot, we found that a lot more people are willing to message a bot than they are to visit our website. We might even stop trying to drive traffic to our site, since our bot has become so popular with our customers.
I have nothing found anything wrong in this software, in my opinion, this software is an amazing tool to communicate
One of our business partners suggested that we try out the brand bot from SnatchBot. It’s a pre-built template available in their Bot Store, which means that most of the work is already done. You just edit the bot with your company’s specific information. Anyone who wants to know more about us or contact us can do it through our chatbot… it basically has all the info you would find on our website, but ever since we started telling customers about the bot, we found that a lot more people are willing to message a bot than they are to visit our website. We might even stop trying to drive traffic to our site, since our bot has become so popular with our customers.
i have not faced any issues with this software till now.Best tool to communicate.
These days nobody wants to sit on hold with a customer service rep or send an email and wait for a response to an inquiry. Automating our service with bots has made it so that customers can send a message to any channel our bot is on (currently it’s available by text, FB Messenger, and Skype) and get a reply in seconds. If the bot can’t understand what they’re asking, it routes them to a rep in our office. It’s amazing what they can do. If you have customers calling or emailing, do yourself a favor and build a bot with Snatchbot.
My only probem with this software is that it can be complicated to use for the first time, there are a lot of tools to use and some can be confusing without a previous tour on how to use them, they could integrate some explanatory tour on how to start using correctly all the options offered, so people would be more inceived to use the software and not give up. But other than that, it works great, I have no complaints about functioning.
SnatchBot offers a really neat feature called in-bot payments that are accepted via PayPal. PayPal already made it easy to accept payments online, and now our bot makes it so that customers can send money and we don’t have to do anything at all. Best of all is that SnatchBot doesn’t store any personal information—everything goes through PayPal, just like it would with a transaction directly through their site. It’s so much more secure than our old website portal. We hope to move all of our payments to our bot in the coming months.
Nothing bad with Snatchbot, instead problems, it bring me a lot of benefits since I've been using it.
This is my first chatbot, so my review isn’t based on any comparison to other chatbot platforms. In general, SnatchBot is simple to use and my bot responds better than I expected. I used one of the pre-built bots from their Bot Store and edited it my needs. I didn’t have any experience with bots before this, so it probably took me a little longer than it would most people (about an hour and a half to get it up and running) but it was still far less time than I thought it would be. My chatbot is just a simple question-and-answer bot, but it has personality and replies effectively.
Nothing bad with Snatchbot, instead problems, it bring me a lot of benefits since I've been using it.
I could probably write a long review about how easy Snatchbot is to use and how smart their bots are, but to prove that they really thought of everything, I just want to point out one feature. Snatchbot offers a choice of “instant response” (the bot replies immediately) or “delayed response,” which means chat bubbles appear to the user so that it looks like the bot is typing a reply. It may seem like such a small thing, but what it does is simulate the live-chat experience in a way that makes it feel like you’re talking with a person. Mix that with smart AI, and you’ve got a real conversational interaction between user and bot.
Nothing bad with Snatchbot, instead problems, it bring me a lot of benefits since I've been using it.
Let me start by saying that I’ve tried a few other bot-building platforms (Chatfuel, motion.ai, and Chattypeople). Some were better than others, but limited in their functionality. Others required more technical know-how than the average person has. Some (like Chatfuel) can only work with certain messaging platforms (like Facebook Messenger). SnatchBot is the only one so far that is not only easy and intuitive, but also allows integration to a variety of channels. I’ve tested my bot on a blog, social media, and SMS and had no problems at all. All that, and it’s free to use. SnatchBot is way ahead of the bot-building curve.
At first sight the software can look confusing, and difficult to use, it would be nice if Snatchbot simplify their look a little.
I’ve tried out a few bot-building platforms, and there are four features that really set SnatchBot apart from the pack:
1) The interface is friendly and intuitive. If you’re even a little familiar with software, you won’t need the tutorials.
2) If you do need the tutorials, their help section is very thorough and includes lots of photos and videos.
3) A single chatbot can be deployed to a number of channels with just a few clicks. I haven’t had any issues with bots working on multiple channels.
4) It’s free!
My only probem with this software is that it can be complicated to use for the first time, there are a lot of tools to use and some can be confusing without a previous tour on how to use them, they could integrate some explanatory tour on how to start using correctly all the options offered, so people would be more inceived to use the software and not give up. But other than that, it works great, I have no complaints about functioning.
Very satisfied with our chatbot. Guests can make reservations at our hotel, put in special requests, and recently we added a feature for early check-in… all with one chatbot. If there are any problems the bot sends us an alert and we can contact the guest directly. After their stay, our guests can leave feedback or a review with the bot. It has eliminated so much paperwork and saves us a lot of time. I can’t think of any business that SnatchBot wouldn’t be good for.
i have not faced any issues with this software till now.Best tool to communicate.
It’s really simple… which would you prefer? Downloading an app, going on a website, or sending a message? I’ve been running an online pet supplies store for about four years and was recently thinking of having an app made. I got some quotes and the best bids were more than a thousand dollars! Instead I decided to try to online store template bot from SnatchBot (mostly because it was free to try, so why not?). My customers love being able to order supplies with just a few messages, and my bot can accept payments with PayPal too. I’m definitely not going to bother with an app now! SnatchBot is the way to go.
i have not faced any issues with this software till now.Best tool to communicate.
It’s been an interesting few weeks since we started using bots. I’m the VP of Guest Relations at a regional restaurant chain (we have five locations so far and growing) so it was up to me to make sure the bots were implemented in the best way. I was hesitant at first to try them, but after reading some other reviews we went for it. I’m continually surprised by how intelligent and responsive bots are. Our guests really seem to enjoy the ability to look at menus and make reservations by text instead of going on a website or calling. We’re already talking about phasing out our app, since so many people are using our bot instead.
Nothing bad with Snatchbot, instead problems, it bring me a lot of benefits since I've been using it.
SnatchBot’s translation feature has been an indispensable help. Our company works in logistics so we have partners and clients all over the world. Sometimes language barriers make things a little difficult, and Google Translate just wasn’t cutting it. Our bot translates both messages from users and responses to them. Not only does it make service easier, but there’s little need for human interaction. Thanks to SnatchBot, our response time to foreign clients is streamlined and fast.
I don't have anything bad to say but If I could suggest something, it would be to include more trained NLP's, make more that be less general, because training NLP's can take time, not much time, but it can, I think it just would make the use of this software more quick.
I first heard about SnatchBot on an AI blog and decided to try it out. I made a simple bot that uses action buttons to give you options of things to do in my area. It was pretty easy and only took an afternoon to build it. I told some friends about it and posted the bot to Facebook, and now more than two hundred people are using my bot. I even have local businesses asking to have their events posted with it.
At first sight the software can look confusing, and difficult to use, it would be nice if Snatchbot simplify their look a little.
I work in the IT department in a large corporate office. 90% of my job is answering the same questions over and over—usually hardware issues, network connection problems, and system access. The two hours that it took me to built an IT bot with SnatchBot has probably saved my department a hundred hours by now. Employees can ask the bot about simple IT questions, and if it’s something that requires our intervention, the bot lets us know. I’ll be publishing my bot to the Bot directory on SnatchBot’s site so others can make use of it too.
Until now I haven't had a problem with this software, it works very well, it doesn't have lag and all the tools are easy to use but very complete, it's not even expensive and it's very light for any device. It works perfectly.
Why isn’t everyone using this? Since we started using SnatchBot, we haven’t had to send out any email blasts or do any cold calling. Our bot targets potential customers that have an interest in products like ours, so there’s no spamming involved. Bots have completely changed the way we handle marketing. If you’re running a business, you should be using bots.
Just cant wait to see the platform available in other languages. So far, it is only available in French, Chinese and English...
Our clinic has been using a chatbot made with SnatchBot for scheduling. We used to have our receptionist call every patient the morning of their appointment, but now our bot simply sends each person a text reminder and they just reply to confirm. Afterward, we send a feedback request so we can keep track of how we’re doing. We’ve found that people are a lot more open and honest in the text, and more responsive with text than with calls. Plus it saves us a lot of time and energy now that we don’t have to make a dozen phone calls every day.
There is nothing I dislike about SnatchBot, it's a great software that has solved so many problems in my company.
The saying used to be “there’s an app for that,” but thanks to SnatchBot, we should be saying “there’s a bot for that!” The SnatchBot store has so many pre-built chatbots for just about anything, and the bot directory has hundreds of bot templates made by users. I deleted most of the apps from my phone, and now I just use bots to get the weather report, football and baseball scores, movie times, and more. There’s even a bot to help you make pizza. Like I said, there’s a bot for that!
At the moment, nothing comes to mind. Many of the concerns I've had with other Chatbot platforms, such as glitches or lags, do not seem to be happening with SnatchBot.
For me, the largest solved problem lies in SnatchBot's ability to create solid Chatbots in a short amount of time. As someone who conducts a great deal of demonstrations on the basics of Chatbots, being able to quickly create something customized to the needs of who I'm showing it to is highly beneficial.
Chatbots are a YouTuber’s best friend. The way it used to go is whenever I’d post a new video, all my subscribers would get an email notification (which always felt kind of spammy to me) and let’s be real, most people just delete those anyway. Instead, my bot sends a friendly message to subscribers with the link to watch it. I’m also getting more views since my bots are on social media to find people interested in DIY that might like my videos.
i have not faced any issues with this software till now.Best tool to communicate.
Snacthbot allows me to create a better way to communicate in the workplace, now we connect from multiple apps like messenger, skype and line (which are what we use the most) so we create chatbots for specific tasks or assignations, or to share important announcements or information about the company.
When I was just starting out in my career I would carry around a day planner (remember those?) for all my scheduling. Then smart phones came around and I put everything into an app that I would constantly have to open and check. A couple months ago I started using an agenda bot from Snatchbot. Now it sends me text messages to remind me of upcoming events and meetings, and if I have questions (like “what’s on my schedule today?”) I can just ask it and get a reply right away. It’s like having a personal assistant in my pocket. No more checking apps and calendars twelve times a day!
My only probem with this software is that it can be complicated to use for the first time, there are a lot of tools to use and some can be confusing without a previous tour on how to use them, they could integrate some explanatory tour on how to start using correctly all the options offered, so people would be more inceived to use the software and not give up. But other than that, it works great, I have no complaints about functioning.
When working with food products, direct contact with customers is totally important because of the competition that exists in the field, having us to be closer with customers to incorporate all their suggestions and correct problems that may be happening.
It's one of the easiest AI platform we've used so far because of the response rate and certainly because of the easy bifurcation they are able to pull out.
Wish they have the Voice commands as well soon. It will be more fun to work with this platform then.
We use it for the company internal finance and bankings, it certainly helps
Cette plateforme a été pour moi une très bonne introduction aux chatbots, que je ne connaissais d'un point de vue théorique - IA - ou en lisant des articles dessus, mais je n'en avais jamais construit. Pour une utilisation associative (journal en ligne) j'ai pu l'utiliser et donc voir en quoi cela consistait que d'écrire des messages et de les relier ensemble, avec SnatchBot donc. Eh bien c'est super simple !
En fait, c'est un fonctionnement "sandbox" : on choisit entre différents types de messages qu'on relie entre eux avec différentes connexions, c'est assez ludique et le design du site permet une compréhension rapide car évidente pour peu qu'on maîtrise l'anglais (après, je suis dév donc je suis à l'aise avec les logiciels, ça aide aussi bien sûr). De plus, le site répond bien, ça bugge pas.
Donc ce qui est chouette c'est que toute la partie informatique est prise en charge, pour l'édition des chatbots comme pour leur déploiement sur le canal de son choix (Messsenger, Skype...) on clique sur ce qu'on veut et ça apparaît là où on veut.
Aussi, pas mal de petites fonctionnalités qu'on découvre au fur et à mesure en tâtonnant et qu'ils rajoutent petit à petit, ce qui fait que les chatbots deviennent de plus en plus personnalisables (délai de réponse et autres petits éléments qui font que c'est plus agréable d'interagir avec le chatbot).
Mais le mieux c'est le Store, pour partager ses créations, et (surtout) pour récupérer celles des autres héhé
Je pense que la plateforme pourrait être rendue encore plus ludique, et encore plus simple. Il y a des indications qui sont (pour moi) en trop, on n'a pas besoin de l'indication Message au-dessus du champ de texte, c'est assez évident. Je crois qu'on pourrait vraiment se rapprocher d'un environnement "sandbox" comme je disais : on clique et on fait glisser et c'est tout. Mais c'est déjà en partie comme ça.
Autrement, il y a un ou deux détails à peaufiner : donner le format des images à mettre en avatar pour pas qu'elles soient déformées, et je sais pas à quel point le lien avec le compte PayPal est sûr, mais c'est l'inconvénient d'avoir un design de jouet : c'est simple mais du coup on sait pas si c'est fiable...
Je m'en suis servi pour déployer un chatbot sur la page Facebook du journal en ligne pour lequel je travaille en asso. Le chatbot salue le lecteur, dit des blagues, offre un menu pour renvoyer vers les infos du journal (son histoire, ses contributeurs, la page des dons) et aussi vers les derniers articles, via un flux RSS que SnatchBot récupère NICKEL, ça a été une bonne surprise. J'ai pu intégré des images, des vidéos... ça fait un chatbot très sympa, c'est presque une application en soi.
Les gens de SnatchBot m'ont aidé dans le déploiement sur Facebook parce que j'avais un bug de limitation de nombre de caractères : quand j'utilisais les "Quick Replies", qui sont en fait des boutons de menu, il fallait pas dépasser 20 lettres je crois, sinon ça faisait que le chatbot buggait et se répétait.
The fact that it works as advertised to produce simple chatbots, I had one up and running in under an hour on my blog to test the technology. I could easily have expanded that to a business-class one using the scripts, or built one out of a template or other user example. It is easy to go live via the cloud to a website or publish to apps or social media. Analytics make it easy to see how users work with the bot and what questions need improvement or clarity.
The text entry part of the UI isn't brilliant and having to use numbers to relate to each line of text or response isn't the most fun feature. I also found it moved bits of my blog around like the header, but that could have been my blog settings.
Testing the technology to see how it works and to find out just how easy it is to do, with my ancient coding skills. Looking forward to seeing how AI bots work and how the market will accept these!
Unlike most other similar platforms, Snatchbot uses the "if statements" to connect interactions and users' answers. This way, it allows users to have a better insight into the chatbot work, and therefore it is handy for people who would like to start a career in chatbot development.
Most free platforms only allow you to create conversations with the use of simple or long-tail keywords. With Snatchbot you can connect answers depending on at least five different criteria that can be applied to users' responses or the extracted data. The criteria vary from "answer contains the keyword" to "exact match," "starts with," "doesn't contain at all," etc.
The bots can extract numbers, email addresses, dates, and many other criteria, from users' answers. If you connect the bot to the 3rd party app, you can collect and analyze all the extracted data. If you don't know how to do this, there is also a shortcut for the less tech-savvy developers. You can add an email notification to the bot's question, and the users' answer will be instantly delivered to your email address.
This feature is handy for eCommerce entrepreneurs. If they add the email notification feature to the interaction that offers a payment gateway, they will be able to identify the „cart abandoners" and target them with remarketing emails or broadcast new offers and discounts.
eCommerce entrepreneurs should also know that this platform offers superb arithmetic functions that can be very useful for pricing and price negotiations. Snatchbot can also be integrated with PayPal app, allowing you to run the whole eCommerce operation within the bot.
Snatchbot is a free platform, without any limitations. All integrations and features can be used free of charge, no matter how many chatbots you are planning to create or how many users to target.
Chatbots made in this platform can be integrated with more than five communication apps. I tried Facebook Messenger, Webchat, and Skype and they all work fine. You can also use Snatch bots on Slack, Email and Twilio.
Snatchbot is probably not the easiest chatbot platform to use. There are others, which are much more colorful, gamified and easier to use, but if you plan to build a solid and trustworthy bot that will help you to improve your business, you will need to learn a thing or two about bot development.
This growing platform still isn't insanely popular, which means that on its community pages on social networks you won't be able to find all the answers. Still, whenever I had a problem or faced some kind of bug, I contacted the Snatchbot tech team directly, and they were able to solve it.
Since this platform is still growing, I hope we will see lots of helpful tutorials that will explain the creation of chatbots for various industries. For now, there are several dozen video and written tutorials that explain Snatchbot's basic functions.
I used Snatchbot for creating complex chatbots for eCommerce and online learning. eCommerce chatbots helped me to target consumers on Facebook and on various communication apps. I was also able to develop a mini-sales funnel by adding email notifications. So, I have received email addresses of leads who start interacting with the chatbot, prospects who want a deeper insight into company’s products and customers and cart abandoners who came all the way to the payment.
Online learning chatbots helped me to transform regular text lectures into a bot conversation, which made them easier to understand, and fun to learn. I have also made some quizzes and tests to check student’s knowledge.
There are four features of this software that I really like: 1) It has a very intuitive interface. It's not often I need to go to the tutorials. 2) It's free, with no hidden costs down the line. 3) The one chatbot build works on all platforms and 4) the support is very prompt. Twice I had a question and got an answer the same day.
Nothing. They do have a 'powered by SnatchBot' logo on the bots but that's fair enough considering its all free (including the customer support). And I believe I could pay if I needed that removed.
I've been making chatbots for small business and NGOs. The small businesses often want to process PayPal payments for bookings or products and these chatbots work well for that. I've also been able to project something of the values of the NGOs using the 'character' of the chatbot I've scripted (lively, fun, but with good information).
Intuitive Builder, easy to use and very good support.
I don’t have any knowledge in coding and I created a chatbot For Interactive Energy AG and today’s we have more than 500 K users chatting with it.
This is a very good platform However they don’t allow don’t remove them Logo from the WebCahr Footer. I am still waiting a Pro Paid Plan to have this option available. They wrote that it will be available in January 2018
Increase our customer experience and reduce the number of requests in our support.
