VoiceHub

croz
score 94/100

Main Category:

Artificial Intelligence (AI) Software

Other Categories:

Financial Services Software, Telephony Software, Call Center Management Software, Startups / Business Software

Pricing:

trial/premium, from $0.0/month

Suitable for:

SMEs, Agencies, Enterprises

Native Applications:

Other

Vendor Information:

DataQueue

What is VoiceHub?

VoiceHub is a conversational AI platform that replaces human agents with AI-powered agents that boosts call capacity and reduces operational costs.

DataQueue's VoiceHub is a tool for AI-powered phone calls that allows businesses to quickly make or receive calls using a customizable voice AI agent. Unlike traditional IVR systems, VoiceHub can handle over 1000 calls simultaneously. It provides 24/7 customer support, integration with existing systems (e.g., Genisis, Microsoft Teams, Cisco), and support for multiple languages and dialects.

Additionally, VoiceHub allows businesses to customize the voice and user experience through voice cloning and customization to let them have more natural conversations with their clients. VoiceHub provides instant AI responses during conversations, operates reliably, and offers flexibility to adjust the AI's voice, call transfer scenarios, and customer’s behavior during calls.

VoiceHub is supported by an advanced call analytics software called CallStudio. It uses AI-driven call intelligence solutions to capture, analyze, and act on call events and it helps improve marketing, sales, and customer service performance with customized models for various analytics tasks. You can access CallStudio as a cloud service, a private cloud service, or an on-premise service.

With CallStudio, you can monitor live call data and metrics, browse through calls, filter by various criteria like date, time, duration, and sentiment. This allows any company to empower its team, optimize performance, and transform phone call data into actionable insights.

VoiceHub is directed to founders and CEOs of the telecommunication, banking and financial services industries in Europe, the Middle East and Africa. Industries like financial services and telecom can benefit from AI to improve operations and customer satisfaction by automating repetitive tasks, enhancing customer engagement, and delivering personalized experiences. As AI reshapes industries, businesses embracing our solutions drive efficiency and focus on growth.

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VoiceHub Awards

VoiceHub currently scores 94/100 in the Artificial Intelligence (AI) category. This is based on user satisfaction (94/100), press buzz (57/100), and other relevant information on VoiceHub gathered from around the web.

The score for this software has improved over the past month. What is this?

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VoiceHub Product Overview

Languages Supported: English, Arabic

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VoiceHub Features

2-Factor Authentication
A/B Testing
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Corporate/Business
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
Employee Training
External Integrations
Forecasting
Gamification
Lead Management
Lead Scoring
Marketing Automation
Multi-Currency
Multi-User
Notifications
Personal Learning
Scheduling
SEO
Supplier Management
Video Courses
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
BitCoin
PayPal
Stripe
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response

VoiceHub FAQs

Does VoiceHub offer an API?

Yes

Who are the main user groups of VoiceHub?

*It's directed to founders and CEOs of the telecommunication, banking and financial services industries in Europe, the Middle East and Africa. *

What is VoiceHub generally used for?

VoiceHub is a smart solution designed to make managing voice interactions easier for businesses. Here's what it's used for:

Streamlining Customer Support Automates common customer calls, like answering FAQs or handling basic requests, so your team can focus on more complex issues.
Smart Call Routing Makes sure customers get to the right person or department quickly by understanding what they need through voice recognition.
Real-Time Transcriptions Converts conversations into text on the spot, making it easy to track what was said and follow up if needed.
Multilingual Support Handles conversations in multiple languages, perfect for businesses with global customers.
Seamless Integration Works with your existing systems, like CRMs, to keep things running smoothly. Updates records, automates follow-ups, and simplifies workflows.
Voice Analytics Provides insights from customer calls, like spotting common issues or figuring out what’s working well, to help improve the overall experience.