Primary category: Field Service Management (FSM) Software
User Ratings: 4.9/5 (14 ratings)
Related Categories: Customer Service Customer Engagement Field Service Professions
Pricing Model: trial/premium, from $59.00/month
Social Followers: 203 likes   601 followers

Regional Restrictions: North America

What is ServiceTrade?

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.

Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.

ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.

ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.

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The Field Service Management (FSM) application ServiceTrade scored 89/100 (Top 3 in Field Service Management (FSM)). This is based on user satisfaction (98/100), press buzz (36/100) and other relevant information on ServiceTrade gathered from around the web.

The score for this service has improved over the past month. What is this?
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ServiceTrade Product Overview

  • Industry-leading customer engagement and field service management tools that help you grow.

  • Our tablet app gets customer approval with a digital signature – before leaving the job.

  • Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.

  • Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.

  • Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.

  • SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

  • Our iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

  • Open APIs mean that your customer service data can be shared with other open-API apps like your CRM, email platform and website.

  • ServiceTrade integrates with accounting applications like Intacct, QuickBooks, Sage, or NetSuite to eliminate double data entry.

  • ServiceTrade digitizes your existing forms to minimize the training required to go completely paperless.

ServiceTrade Pricing Plans

Starting from: $59.00/month

Credit card required: N/A

Our most popular plan that gives you access to our support and services.

  • Send unlimited quotes
  • Unlimited jobs
  • QuickBooks integration
  • 9-5 ET live support

Other purchasing options:

  • Self Starter: FREE. Unlimited quoting and 20 jobs per month
  • Premium: $89/mo/tech. Service Portal, Service Review, customer pricing contracts, Intacct integration, custom integrated support, premium 24x7 support.
  • Enterprise: $119/mo/tech. Advanced integrations library, website hosting, Wordpress technical support, ServiceTrade Certification Courses, premium 24x7 support.

ServiceTrade Features, Audience & Platforms

  • API
  • Data Export
  • Data Import
  • Expense Tracking
  • External Integrations
  • Project Management
  • Multi-User
  • Notifications
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard
Who uses ServiceTrade:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on ServiceTrade

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 152045
3 Months Change: 471397
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Languages: English

Regional Restrictions: North America

ServiceTrade FAQs

Does ServiceTrade offer guides, tutorials and or customer support?

We have a robust Help Center that we're constantly updating at support.servicetrade.com.

Does ServiceTrade offer multi-user capability? (e.g. teams)

Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.

Who are the main user groups of ServiceTrade?

Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.

What platforms does ServiceTrade support? (e.g. native mobile apps)

Any browser for desktop users, and native iOS and Android apps

Does ServiceTrade offer an API?

Yes! ServiceTrade's open API can be found on our website.

Does ServiceTrade integrate with any other apps?

Intacct
QuickBooks
Salesforce
Slack
Web forms
MailChimp
...and hundreds of others through Zapier

What are some applications ServiceTrade is commonly used in tandem with?

ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.

Our Service Review integration makes valuable online customer reviews part of the service visit.

What is ServiceTrade generally used for?

ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.

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