What is LogMeIn?

"LogMeIn is a remote access and administration tool, used by by support desk technicians."

LogMeIn is a remote access tool that lets IT support staff to log in to a computer remotely, or to troubleshoot any computer-related issue for another person remotely.

The software operates by installing the client app on Windows or Mac operating system. Users log in with a personal account, and the application will work in the background. After that, it is possible to access another, remote computer with the same client app installed.

The app has diagnostic tools, that can estimate the health and status of remote computers, it can manage remote hardware, share files, even print documents from the remote computer on a local printer. The LogMeIn company also offers mobile versions of this apps, for both Android and iOS devices.


LogMeIn scored 83/100 in the Remote Support category. This is based on user satisfaction (69/100), press buzz (59/100), recent user trends (falling), and other relevant information on LogMeIn gathered from around the web.

The score for this service has improved over the past month. What is this?

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LogMeIn Product Overview

  • Multi-Platform Remote Control

  • Unlimited Users

  • Password Management

  • 1TB File Storage

  • Remote Printing

  • Multi-Monitor Display

  • Support for Mac, PC, iOS and Android devices


Languages: English

LogMeIn Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Click-to-Dial
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
Compare Pricing

LogMeIn Pricing Plans

Individuals

$349.99
per year
  • Access up to 2 computers
  • Remote Access
  • Unlimited Users
  • Remote Printing
  • 1TB File Storage
  • Multi-Monitor Display
  • LastPass Premium - 1 License

Power Users

$839.99
per year
  • Access up to 5 computers
  • LastPass Premium – 3 Licenses

Small Businesses

$1,539.99
per year
  • LastPass Premium – 5 Licenses
  • Access up to 10 computers

Plans starting from: $349.99/month Credit card required: No

LogMeIn FAQs

What is LogMeIn generally used for?

This service is used for a remote connection to another computer.

What platforms does LogMeIn support?

LogMeIn supports Windows, MacOS, Android, and iOS platforms.

Does LogMeIn integrate with any other apps?

Integrations: Autotask, Salesforce.com, ServiceNow, ConnectWise, BoldChat, Zendesk, FreshDesk, BMC Software, Spiceworks.

Does LogMeIn offer an API?

Yes, is offers REST API.

Does LogMeIn offer multi-user capability (e.g. teams)?

Yes, there is multi-user capability offered.

Who are the main user groups of LogMeIn?

Main users of LogMeIn are individuals, startups, and SMEs.

Does LogMeIn offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Live Support, Training, Tickets.

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LogMeIn User Reviews

Average User Rating:
3.45/5 based on 43 user ratings.
Your Rating:
User profile picture

Tons of features and backdoor management of PCs, but they keep raising prices!

// Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

What do you like about LogMeIn?

We use LogMeIn Central, which allows us to manage over 2000 Macs, PCs and servers. The best part are the tools you have to work on the back-end of these computers without taking them over. For example, you can manage the services, event log, registry, and even get to command prompt without taking over the PC. You can schedule reboots, and look at performance as well. There's a ton of power under the hood of this software. Connections are fast as well.

What do you dislike about LogMeIn?

They keep raising their prices, way too much. A few years ago, it only cost us $5000 a year. Then they raised to $10,000. THEN they raised it to $15,000. Each year they raise it quite a bit. We were able to negotiate a slightly better rate, but we're not sure if they will raise it yet again. We may have to look elsewhere due to the price increases

What have you been using it for and what problems did LogMeIn solve?

I've been using LogMeIn Central for over 6 years. It allows us to connect to all of the computers we manage, even if the client is not on remote support and doesn't have our RMM software installed. It has made our techs more efficient as well, as we can all do a bunch on the backend without disrupting the client. This keeps us from having to do a lot of off-hours work.


Usefulness
5/5
Ease of use
5/5
Value for money
1/5
Customer service
4/5
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