LogMeIn
"LogMeIn is a remote access and administration tool, used by by support desk technicians."
LogMeIn is a remote access tool that lets IT support staff to log in to a computer remotely, or to troubleshoot any computer-related issue for another person remotely.
The software operates by installing the client app on Windows or Mac operating system. Users log in with a personal account, and the application will work in the background. After that, it is possible to access another, remote computer with the same client app installed.
The app has diagnostic tools, that can estimate the health and status of remote computers, it can manage remote hardware, share files, even print documents from the remote computer on a local printer. The LogMeIn company also offers mobile versions of this apps, for both Android and iOS devices.
LogMeIn scored 82/100 in the Remote Support category. This is based on user satisfaction (66/100), press buzz (59/100), and other relevant information on LogMeIn gathered from around the web.
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Multi-Platform Remote Control
Unlimited Users
Password Management
1TB File Storage
Remote Printing
Multi-Monitor Display
Support for Mac, PC, iOS and Android devices
This service is used for a remote connection to another computer.
LogMeIn supports Windows, MacOS, Android, and iOS platforms.
Integrations: Autotask, Salesforce.com, ServiceNow, ConnectWise, BoldChat, Zendesk, FreshDesk, BMC Software, Spiceworks.
Yes, is offers REST API.
Yes, there is multi-user capability offered.
Main users of LogMeIn are individuals, startups, and SMEs.
Support: Email Support, Phone Support, Live Support, Training, Tickets.
We use LogMeIn Central, which allows us to manage over 2000 Macs, PCs and servers. The best part are the tools you have to work on the back-end of these computers without taking them over. For example, you can manage the services, event log, registry, and even get to command prompt without taking over the PC. You can schedule reboots, and look at performance as well. There's a ton of power under the hood of this software. Connections are fast as well.
They keep raising their prices, way too much. A few years ago, it only cost us $5000 a year. Then they raised to $10,000. THEN they raised it to $15,000. Each year they raise it quite a bit. We were able to negotiate a slightly better rate, but we're not sure if they will raise it yet again. We may have to look elsewhere due to the price increases
I've been using LogMeIn Central for over 6 years. It allows us to connect to all of the computers we manage, even if the client is not on remote support and doesn't have our RMM software installed. It has made our techs more efficient as well, as we can all do a bunch on the backend without disrupting the client. This keeps us from having to do a lot of off-hours work.
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