A review of the web-based software developed for Towing companies
Towbook is a secure, cloud-based business management software solution designed specifically for towing companies. It is an online towing management platform that provides industry-specific features like dispatching, impounds, private property management, invoicing, payroll and more.
The software solution is built on a robust platform optimized for mobile users. It is available natively through Google Play and the App Store. Towbook can be used by different types of towing companies, including those that serve large-scale enterprises, private individuals and properties and government agencies.
How Towbook Business Management Software Works
Towbook comes with a real-time dispatch management service, which records information including client files and photos, manual invoices, impound fee calculations and automated impound dues and reminders. It also allows users to add multiple vehicles in a single dispatch, making the cloud-based system the ideal solution for different types of towing companies.
The software solution is also an excellent choice for towing services that specialize in consent towing, private property and incident management towing service and roadside assistance. The system is accessible from anywhere at any time, using any device with a stable internet connection.
Towing companies can receive calls straight from the software platform through apps installed on their smartphones and mobile devices. It also enables dispatchers to dispatch calls straight to the driver’s smartphone so there’s no time wasted from the time of receiving the call to the actual towing process being initiated.
Additionally, Towbook also allows users to generate billing statements instantly, with just a few clicks on the software. And if you encounter any issues with the software system, the company offers 24-hour phone support to immediately address the problems.
Towbook comes with a few key features proven to be useful for both towing companies and its customers. Some of these features include:
- Real-time updates
- GPS tracking
- Email integration
- QuickBooks integration
- Customer statements
- Automated notice printing
- Automated storage fee calculations
- Customized invoices and pricing
- Automated notifications to private property owners
- Discount management
- Multiple tax rates and sales tax reporting
- Dispatch records and photos of towed vehicles
- Multiple vehicles per dispatch
- Tow requests
- Android and iOS applications
Towbook benefits for small to mid-sized towing businesses
The software can be used from just about anywhere
As Towbook is a web-based towing software solution, it is essentially accessible via the internet using any device from virtually anywhere. It allows you to securely access all information and functions of the towing management software from any mobile device or computer with an internet connection.
You can use Towbook and its full features from the comfort of your own office, while on vacation, at home or on the road. All you need is a stable connection. And the best thing about this service? There are no extra charges no matter how many computers or users you have.
Mobile applications for both Android and iOS devices
One of the main reasons why Towbook is accessible from anywhere is the availability of dedicated mobile applications. You don’t actually need to be in front of a computer to access the service, even though the software solution is also compatible with Mac and PC. All you really need is your smartphone or tablet and you are ready to do some work.
The mobile towing apps from Towbook are well-designed and easy to use. You can add calls right from your mobile device, update tow tickets, upload vehicle photos and lookup VINs from the vehicle’s license plate. All of these you can do with just a few taps on your smartphone or tablet.
Topnotch customer support
While the towing business is all about customer service, so are the professionals behind Towbook. The software solution is not just about making your business processes easier and more efficient; it is also about providing you with the best customer support possible.
Phone lines are always open 24 hours a day, 7 days a week without exceptions. You can call the service any time of day and the professionals on the other side of the line will be eager and willing to help you with whatever problems or concerns you might have.
Pricing plans for Towbook Business Management Software
Towbook offers a free 30-day trial for interested customers. The fully featured free trial doesn’t require credit cards or contract commitments. In addition to the free trial, the service provider also offers five subscription packages at reasonable rates.
Starter – $49 per month
- All standard Towbook features (dispatching, impounds, accounts, reporting, etc.)
- Unlimited user accounts
- iOS and Android mobile apps
- Commission tracking
- Up to 250 calls per month
Premium – $99 per month
- All Starter features
- Impound management
- Automatic impound letters and state forms
- Automatic changes to invoices with pricing rules
- Multiple tax rates support
- Motor club digital dispatching
- Automatically add calls with email processing
- Call history tracking
- Call chat
- Up to 500 calls per month
Professional – $189 per month
- All Premium features
- Advanced private property features
- Motor club direct billing and payment importing
- GPS tracking
- Automated mileage calculation with Google Maps support
- Customer location tracking
- Automated impound reminders
- QuickBooks integration
- Online customer portal
- Multi-company support
- Up to 1,000 calls per month
Ultimate Plus – $289 per month
- All Professional features
- Vehicle damage forms
- Accident reports
- Pre-trip inspection management
- Up to 1,500 calls per month
Enterprise – $389 per month
- All Ultimate Plus features
- Up to 2,000 calls per month
- $49 per 1,000 calls above the 2,000 limit
If you’re looking for a robust towing service software solution—a platform that carries a significant amount of features to help streamline your towing business—then Towbook is definitely worth a try.