Customer experience refers to a customer’s perception of a brand based on their previous interactions with the business.
Customer experience software solutions are fairly diversified. Common features include live chat, social media support, self-service, and mobile support. Some solutions can even help to create a comprehensive website tour for first-time users.
In this free Briefing Center 101: Delivering High-Quality Attendee Experience at Your EBC guide, we will take a look at how to schedule, manage, and analyze customer briefings with ease.