Penelope

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What is Penelope?

"Penelope is a secure, cloud-based case management software system used by nonprofits and social service organizations worldwide."

Penelope is a user-friendly, cloud-based case management software solution designed specifically for human services organizations that offers access to centralized real-time data and client information, while providing scalability, availability, and durability.

In addition, this core system is supported by our growing suite of client engagement options that includes Add.Me, a configurable web form that allows your clients to securely add themselves directly into Penelope, and Add.Me Import, which provides agencies with the capability to bulk upload new clients into Penelope from a CSV file. We also recently released a product for Penelope called ClientConnect, a mobile customer portal that gives your clients the ability to update their profile information, view and book appointments, complete documentation or tasks, and more.

The core structure and capabilities of Penelope integrate essential aspects of an organization's case management, referral tracking, scheduling, case notes and documentation, service planning and tracking, A/R billing, outcomes evaluation, reporting, and wait list management needs, along with a wide variety of collaboration, communications, workflow, and client engagement features that help increase operational efficiency, keep staff connected, and improve the experience of your clients.


Penelope scored 78/100 in the Nonprofit & Volunteering category. This is based on user satisfaction (80/100), press buzz (34/100), recent user trends (rising), and other relevant information on Penelope gathered from around the web.

The score for this software has improved over the past month. What is this?

  • Penelope

Penelope Product Overview

  • Highly flexible, configurable, and scalable

  • Comprehensive solution that brings together an organization’s clinical services, administrative operations, and reporting in one system

  • Direct client engagement, workflow automation, and staff collaboration tools built-in

  • End-to-end service offerings for our customers delivered by a global employee base

  • Secure cloud-based offering with a 99.99% uptime guarantee

  • ISO certified for our information security management systems

  • Emphasis on timely, knowledgeable, and friendly customer support and deployment


Languages: English

Penelope Features

  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling

Penelope FAQs

Does Penelope offer guides, tutorials and or customer support?

Penelope licenses come with access to technical support included, as well as access to our searchable knowledgebase and Penelope Online Training learning management system.

Penelope Alternatives

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