What is Cognito?

"Cognito is a white label chatbot platform that enables banks to provide personalized, on-demand banking experiences at scale through their customers' preferred messaging apps."

Cognito is an enterprise-ready chatbot platform that enables on-demand, contextual banking experiences. It brings personalized banking services to the digital native customers who prefer round-the-clock access to their financial information on Facebook Messenger, Viber or Telegram over searching through bank websites and clunky applications.

Cognito is built to help banks innovate digitally so they can delight customers, reduce friction, and drive growth. The banking chatbots built on Cognito platform are able to address a range of common customer needs, including checking of account balances and transactions, providing credit card expenses summary, and answering FAQs.

Cognito empowers banks to:

  • Provide on-demand access to banking services on messaging apps like Facebook Messenger, Telegram, Viber, and Slack.
  • Improve cross-sell/up-sell through highly targeted offers.
  • Provide 24/7 instant support for quick problem resolution.
  • Deliver frictionless Customer Experience.

As a white label chatbot platform, Cognito can be customized according to a bank’s specific needs. The platform enables rapid deployment of branded chatbots for banking and easy integration with the systems of record (ERP, CRM), enabling banks to get to market in weeks, not months.

Cognito scored 46/100 in the Financial Services category. This is based on press buzz (29/100), recent user trends (falling), and other relevant information on Cognito gathered from around the web.

The score for this service has declined over the past month. What is this?

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Financial Services Market Radar

Cognito Product Overview

  • Intelligent Chatbots for Better Banking Experiences

  • Unlocking the Power of Conversational Banking

  • Lightweight Banking Solution for Digital Native Customers

Languages: English

Cognito Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-Currency
  • Multi-User
  • Notifications
  • BitCoin
  • PayPal
  • Stripe

Cognito FAQs

Does Cognito integrate with any other apps?

Cognito integrates with a bank's internal systems of record such as ERP and CRM.

What is Cognito generally used for?

Banks use Cognito to provide the following services to their customers via banking chatbots:

  • Loan Service Automation
  • Product Recommendation
  • Personal Finance Planner
  • 24/7 Customer Service
  • On-demand Banking
  • Fraud Detection
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