"Cognito is a white label chatbot platform that enables banks to provide personalized, on-demand banking experiences at scale through their customers' preferred messaging apps."
Cognito is an enterprise-ready chatbot platform that enables on-demand, contextual banking experiences. It brings personalized banking services to the digital native customers who prefer round-the-clock access to their financial information on Facebook Messenger, Viber or Telegram over searching through bank websites and clunky applications.
Cognito is built to help banks innovate digitally so they can delight customers, reduce friction, and drive growth. The banking chatbots built on Cognito platform are able to address a range of common customer needs, including checking of account balances and transactions, providing credit card expenses summary, and answering FAQs.
Cognito empowers banks to:
As a white label chatbot platform, Cognito can be customized according to a bank’s specific needs. The platform enables rapid deployment of branded chatbots for banking and easy integration with the systems of record (ERP, CRM), enabling banks to get to market in weeks, not months.
Cognito integrates with a bank's internal systems of record such as ERP and CRM.
Banks use Cognito to provide the following services to their customers via banking chatbots: