Compare Five9

About Five9

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Features

• API
• Batch Permissions & Access
• Calendar Management
• Chat
• Contact Management
• Contact Sharing
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Supplier Management
• Custom Data Forms
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• SAP Integration

Summary

• CTI & Screen Pop

• Power Dialer

• IVR (Interactive Voice Response)

• Progressive Dialer

• ACD (Automatic Call Distributor)

• Preview Dialer

• Skills-Based Routing

• Web Callback

• Queue Callback

• Campaign & List Management

FAQs

Does this service offer multi-user capability (e.g. teams)?

• No.

Does this service integrate with any other apps?

• Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

Does this service offer guides, tutorials and or customer support?

• Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

What is this service generally used for?

• This service is used as a Contact Center Management software.

Who are the main user groups of this service?

• Main users of Five9 are call centers in SMEs and large enterprises.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with CRM applications.

Does this service offer an API?

• Yes, it offers API.

What platforms does this service support?

• This is a web-based software.

Vendor Information

Other

• SMEs
• Enterprises

• Web App

• iOS