Compare Five9 vs NewVoiceMedia

Five9 418 Contact Center Management	NewVoiceMedia 0 Contact Center Management
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Crozscore 86% what is this? User Happiness: 81% Press Buzz: 50% User Trend: interest rising
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About Five9 Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms. The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center. Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics. Five9 is able to integrate with hundreds of third-party applications.	About NewVoiceMedia The platform that is developed by NewVoiceMedia is a cloud-based communication software that empowers sales professionals to make and receive phone calls from Salesforce or Desk.com. This is a unified communication platform that possesses all features of a fully functional call center. When it comes to information security, NewVoiceMedia offers complete protection of sensitive data, as it is the only cloud contact center provider that is ISO27001 certified and has Level 1 PCI DSS compliance. The main purpose of this solution is to keep existing and gain new customers by providing them exceptional customer experience, which is particularly useful for SMEs and startups. NewVoiceMedia's platform integrates with Salesforce Service Cloud®, adding valuable Salesforce data to improve the performance of sales and service representatives. Customer-related calls, emails, and social media posts are being prioritized and forwarded to the agent that can process them with most accuracy and efficiency.
Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration	Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration
Summary CTI & Screen Pop Power Dialer IVR (Interactive Voice Response) Progressive Dialer ACD (Automatic Call Distributor) Preview Dialer Skills-Based Routing Web Callback Queue Callback Campaign & List Management	Summary No key features associated with this application.

FAQs Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support. What is this service generally used for? This service is used as a Contact Center Management software. Who are the main user groups of this service? Main users of Five9 are call centers in SMEs and large enterprises. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service offer an API? Yes, it offers API. What platforms does this service support? This is a web-based software.	FAQs Does this service offer guides, tutorials and or customer support? Support: FAQs, Online Support, Phone Support, Video Tutorials, and Online Guides. Does this service offer an API? Yes, it offers an API. Does this service offer multi-user capability (e.g. teams)? No. Who are the main user groups of this service? The main users of NewVoiceMedia are SMEs, startups, and agencies. What is this service generally used for? This service is generally used as Salesforce-integrated cloud contact center. What platforms does this service support? This is a cloud-based service. Does this service integrate with any other apps? NewVoiceMedia integrates with Salesforce and Desk.com. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with Salesforce Sales Cloud.
Vendor Information Founded: - Based in: San Ramon Employees: 501-1000 Likes: Followers: 14.3k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 23.2k
Other Who uses Five9 SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English, Spanish, German Regional Restrictions: No restrictions.	Other Who uses NewVoiceMedia Startups SMEs Agencies Desktop Platforms: Web App Languages: English, French, German Regional Restrictions: No restrictions.