Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
About NewVoiceMedia
The platform that is developed by NewVoiceMedia is a cloud-based communication software that empowers sales professionals to make and receive phone calls from Salesforce or Desk.com. This is a unified communication platform that possesses all features of a fully functional call center.
When it comes to information security, NewVoiceMedia offers complete protection of sensitive data, as it is the only cloud contact center provider that is ISO27001 certified and has Level 1 PCI DSS compliance. The main purpose of this solution is to keep existing and gain new customers by providing them exceptional customer experience, which is particularly useful for SMEs and startups.
NewVoiceMedia's platform integrates with Salesforce Service Cloud®, adding valuable Salesforce data to improve the performance of sales and service representatives. Customer-related calls, emails, and social media posts are being prioritized and forwarded to the agent that can process them with most accuracy and efficiency.
About Call Center Studio
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Summary
CTI & Screen Pop
Power Dialer
IVR (Interactive Voice Response)
Progressive Dialer
ACD (Automatic Call Distributor)
Preview Dialer
Skills-Based Routing
Web Callback
Queue Callback
Campaign & List Management
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Pricing
Basic
$69.00
1 user(s) / month
Included in plan:
CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Phone Support
Co-location Redundancy
Pro
$99.00
1 user(s) / month
Included in plan:
CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Phone Support
Co-location Redundancy
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App
Data Studio Advanced Reporting Tool
Enterprise
$129.00
1 user(s) / month
Included in plan:
CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Phone Support
Co-location Redundancy
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App
Data Studio Advanced Reporting Tool
Social Media Module
Chatbot Integration
Dedicated Support Personnel
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.
Does this service offer guides, tutorials and or customer support?
This service is used as a Contact Center Management software.
Who are the main user groups of this service?
Main users of Five9 are call centers in SMEs and large enterprises.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers API.
What platforms does this service support?
This is a web-based software.
FAQs
Does this service offer guides, tutorials and or customer support?
Support: FAQs, Online Support, Phone Support, Video Tutorials, and Online Guides.
Does this service offer an API?
Yes, it offers an API.
Does this service offer multi-user capability (e.g. teams)?
No.
Who are the main user groups of this service?
The main users of NewVoiceMedia are SMEs, startups, and agencies.
What is this service generally used for?
This service is generally used as Salesforce-integrated cloud contact center.
What platforms does this service support?
This is a cloud-based service.
Does this service integrate with any other apps?
NewVoiceMedia integrates with Salesforce and Desk.com.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with Salesforce Sales Cloud.
FAQs
Does this service offer an API?
Yes, and thanks to our Public API, integrations are extremely quick and easy!
What is this service generally used for?
ACD, IVR, Reporting, Monitoring, Scripting, Outbound Dialing, Campaigns and many many more! Please check our website for details.
Who are the main user groups of this service?
As the World’s First Call Center Software Built Entirely on Google Cloud, CCS is already preferred by some of the World’s strongest brands. We offer many solutions and we are being used by numerous companies, ranging from automobile brands to superior consulting firms. Please check our website for much detailed information.
What are some applications this service is commonly used in tandem with?
Call Center Studio is commonly used in tandem with various CRM softwares such as but not limited to; Zoho, SalesForce, SAP etc.
Does this service integrate with any other apps?
It does for sure! If your integration request is a common one, chances are we have already offer it therefore you can benefit from it immediately. We also provide more specific and special integrations upon request from our customers.
Does this service offer guides, tutorials and or customer support?
We offer and actually provide all of these with excellence.
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