Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
About Xcally
Solving every request and making customers happy has never been easier! With XCALLY you can communicate with your customers on every channel, deliver personalized experiences and improve your contact center.
Some key features:
interact and view informations from a single intuitive desktop interface with integrated WebRTC technology
monitor activity of agents in real time and act dynamically on queues and workflow if necessary
access predefined reports, build custom reports and analyse results with utmost ease
monitor customer sentiment and guarantee the best customer experience
create IVR flows on your own thanks to the visual builder and drag & drop function
use AI and generate bots that satisfy customer requests by interpreting their intentions
offer a self-service service with ASR and TTS technology
integrate with your CRM and Ticketing system
and much more!
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Summary
CTI & Screen Pop
Power Dialer
IVR (Interactive Voice Response)
Progressive Dialer
ACD (Automatic Call Distributor)
Preview Dialer
Skills-Based Routing
Web Callback
Queue Callback
Campaign & List Management
Summary
No key features associated with this application.
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.
Does this service offer guides, tutorials and or customer support?
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