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About Five9Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms. The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center. Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics. Five9 is able to integrate with hundreds of third-party applications. |
About TalkdeskTalkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. |
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Vendor InformationFounded:
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Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:
14.3k
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Vendor InformationFounded:
-
Based in:
-
Employees:
-
Likes:
Followers:
7.3k
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OtherWho uses Five9
English, Spanish, German
Regional Restrictions:
No restrictions.
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OtherWho uses Talkdesk
English
Regional Restrictions:
No restrictions.
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