Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
About Talkdesk
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
About Call Center Studio
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Summary
CTI & Screen Pop
Power Dialer
IVR (Interactive Voice Response)
Progressive Dialer
ACD (Automatic Call Distributor)
Preview Dialer
Skills-Based Routing
Web Callback
Queue Callback
Campaign & List Management
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Pricing
Basic
$69.00
1 user(s) / month
Included in plan:
CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Phone Support
Co-location Redundancy
Pro
$99.00
1 user(s) / month
Included in plan:
CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Phone Support
Co-location Redundancy
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App
Data Studio Advanced Reporting Tool
Enterprise
$129.00
1 user(s) / month
Included in plan:
CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Phone Support
Co-location Redundancy
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App
Data Studio Advanced Reporting Tool
Social Media Module
Chatbot Integration
Dedicated Support Personnel
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.
Does this service offer guides, tutorials and or customer support?
This service is used as a Contact Center Management software.
Who are the main user groups of this service?
Main users of Five9 are call centers in SMEs and large enterprises.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers API.
What platforms does this service support?
This is a web-based software.
FAQs
No FAQs associated with this application.
FAQs
Does this service offer an API?
Yes, and thanks to our Public API, integrations are extremely quick and easy!
What is this service generally used for?
ACD, IVR, Reporting, Monitoring, Scripting, Outbound Dialing, Campaigns and many many more! Please check our website for details.
Who are the main user groups of this service?
As the World’s First Call Center Software Built Entirely on Google Cloud, CCS is already preferred by some of the World’s strongest brands. We offer many solutions and we are being used by numerous companies, ranging from automobile brands to superior consulting firms. Please check our website for much detailed information.
What are some applications this service is commonly used in tandem with?
Call Center Studio is commonly used in tandem with various CRM softwares such as but not limited to; Zoho, SalesForce, SAP etc.
Does this service integrate with any other apps?
It does for sure! If your integration request is a common one, chances are we have already offer it therefore you can benefit from it immediately. We also provide more specific and special integrations upon request from our customers.
Does this service offer guides, tutorials and or customer support?
We offer and actually provide all of these with excellence.
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