Compare Five9 vs Spechy

Five9 418 Contact Center Management	Spechy 0 Contact Center Management
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Crozscore 86% what is this? User Happiness: 81% Press Buzz: 50% User Trend: interest rising	Crozscore 69% what is this? Press Buzz: 31% User Trend: interest falling
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About Five9 Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms. The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center. Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics. Five9 is able to integrate with hundreds of third-party applications.	About Spechy Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs). Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.
Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration	Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration
Summary CTI & Screen Pop Power Dialer IVR (Interactive Voice Response) Progressive Dialer ACD (Automatic Call Distributor) Preview Dialer Skills-Based Routing Web Callback Queue Callback Campaign & List Management	Summary Multichannel communication & managment Reporting wallboard social media integration E-mail integration contact management staff performance monitoring

FAQs Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support. What is this service generally used for? This service is used as a Contact Center Management software. Who are the main user groups of this service? Main users of Five9 are call centers in SMEs and large enterprises. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service offer an API? Yes, it offers API. What platforms does this service support? This is a web-based software.	FAQs What is this service generally used for? Contact management and customer communication Does this service integrate with any other apps? Live chat, Facebook, Instagram, WhatsApp, E-mail, phone calls, video calls Who are the main user groups of this service? Small and mid-sized business as well as individual entrepreneur What platforms does this service support? Live chat, Facebook, Instagram, WhatsApp, E-mail, phone calls, video calls
Vendor Information Founded: - Based in: San Ramon Employees: 501-1000 Likes: Followers: 14.3k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 21
Other Who uses Five9 SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English, Spanish, German Regional Restrictions: No restrictions.	Other Who uses Spechy Startups SMEs Agencies Desktop Platforms: Web App Languages: English, Turkish Regional Restrictions: No restrictions.