Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
About ReadyMode
ReadyMode is the only enterprise dialer! We offer a cloud-based, all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. ReadyMode has raised the bar with the fastest dialing speeds on the market, advanced inbound queue strategies, and a powerful CRM. ReadyMode offers personalized training sessions and a full in-house support team. Make more connections, and maximize agent productivity - all at an affordable cost.
About Spechy
Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs).
Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Summary
CTI & Screen Pop
Power Dialer
IVR (Interactive Voice Response)
Progressive Dialer
ACD (Automatic Call Distributor)
Preview Dialer
Skills-Based Routing
Web Callback
Queue Callback
Campaign & List Management
Summary
Optimize your call center with the best sales technology possible.
Ideal for contact centers, telemarketers and appointment setters to improve outbound sales.
Increase telemarketing sales with predictive dialing by up to 300% over one-to-one dialing.
Benefit from live, in-house technical support at no extra cost.
Consolidate analytics, omnichannel routing, and workforce optimization to unify your customer experience.
ReadyMode is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required.
ReadyMode's built-in CRM seamlessly integrates with your dialing activity to better manage your leads and customers.
ReadyMode is the only major dialer provider with a live, interactive map of your sales floor.
Summary
Multichannel communication & managment
Reporting
wallboard
social media integration
E-mail integration
contact management
staff performance monitoring
Pricing
Month-to-Month
Per User, Per Month
Included in plan:
Inbound/Outbound Dialing
Unlimited Data Storage
Call Recordings
Built-in CRM
Appointment Setting
Live, In-House Technical Support
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.
Does this service offer guides, tutorials and or customer support?
This service is used as a Contact Center Management software.
Who are the main user groups of this service?
Main users of Five9 are call centers in SMEs and large enterprises.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers API.
What platforms does this service support?
This is a web-based software.
FAQs
Does this service offer an API?
ReadyMode's API capabilities allow for custom integrations and product features for any need.
Does this service offer multi-user capability (e.g. teams)?
Yes, both administrative and user accounts for multiple agents are available.
Does this service offer guides, tutorials and or customer support?
Yes, complimentary training is provided during the onboarding process and all clients retain access to live, in-house technical support at no extra cost.
Does this service integrate with any other apps?
Adobe Sign, Amazon Web Services, Authorize.Net, ClickSend, Contact Center Compliance, Dropbox, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Stripe, Trulia, TrustedTPV and VoiceLog.
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