Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity Customer Relationship Management (CRM)
Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs).
Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.
Spechy currently scores 69/100 in the Contact Center Management category. This is based on press buzz (31/100), recent user trends (falling), and other relevant information on Spechy gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Multichannel communication & managment
Reporting
wallboard
social media integration
E-mail integration
contact management
staff performance monitoring
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in May 2024.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...
FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdfContact management and customer communication
Live chat, Facebook, Instagram, WhatsApp, E-mail, phone calls, video calls
Small and mid-sized business as well as individual entrepreneur
Live chat, Facebook, Instagram, WhatsApp, E-mail, phone calls, video calls
