Surveypal is an AI-powered customer intelligence platform enabling you to better understand your customers, get support insights and act on them to improve performance.
Listen better, act smarter with Surveypal!
Surveypal enables high-volume customer service teams to transform the voice of the customer into actionable insights,
Leverage both your structured and unstructured customer service data to understand customer behaviour and drive change that impacts your bottom line.
AI-Powered Analysis: Utilize artificial intelligence to dive into your customer service ticket data to get a comprehensive view customer interactions.
Text analytics: Read between the lines and understand customer sentiment and intent with advanced text analytics that go beyond word clouds and tags.
Holistic Customer Understanding: Go beyond traditional metrics to capture the voice of every customer, surveyed or not to drive meaningful change and improve customer satisfaction at scale.
Trend Identification: Proactive insights help you identify trends in customer behavior and feedback empowering you to anticipate customer needs, make proactive changes, and continuously improve your service or offerings.
Cross-Departmental Collaboration: Foster cross departmental collaboration by sharing information at the right time, to the right people and create a truly customer centric organization.
Advanced Survey Capabilities: Take advantage of Surveypal's advanced surveying capabilities to capture and analyze feedback from all your support conversations, even those that don’t get a survey reply to gain a 360 view of the customer experience.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Surveypal currently scores 88/100 in the Customer Service category. This is based on user satisfaction (88/100), press buzz (47/100), and other relevant information on Surveypal gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in May 2024.
Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...
FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdfYes, the service integrates with
Web.
The service is used as a customer intelligence solution.
Main user groups include customer service professionals with decision making power looking to gain data insights to improve operations and reduce costs.
Surveypal is usually used in tandem with CRM platforms.
Yes, the service offers an API.
Yes, Surveypal offers chat, email, and phone support. Additionally, Surveypal offers trainings on-demand and guides.
Yes, the service offers multi-user capabilities.
I love Surveypal because it allows me to carry out specific surveys in order to offer my users a different way of asking or knowing what they think of our products, the surveys are carried out with reliable and totally useful tools that allow me to be able to create freely and conduct surveys as we wish, in addition to this I can add any type of images, videos or audios to allow the user to become more interactive while the surveys are being carried out, as well as an analysis system that is additional to the system.
The problems of analytics in some circumstances of the surveys make them arrive totally blank this damages the system is the answer that we want to obtain, they are problems that must be solved to avoid this type of surveys, however they are very serious problems that can harm the time to look for a solution through answers.
Currently we use Surveypal to create surveys that offer viable solutions to any problem that we maintain within the company, this means that we use to receive a response from our clients to improve systems in use in the areas or problems in the company, simply to know that We can improve and allow to offer solutions and be attractive to our clients.
Surveypal is a special service, because it allows you to create surveys and thus be able to investigate the market and how it works today. In addition Surveypal allows us to investigate the employees that work within the company and in this way to know or observe how it is in its work area in this way we investigate how we can improve its area, it also offers to distinguish the surveys and be able to receive an analysis complete that allows to give a data and can improve the research, we are happy because they not only offer a software, but also an incredible technical support that helps to have much wider results and improve the service of us As a company
We have no problems with the software, we believe that it can improve certain aspects. For example, it may be that the characteristics of analytics can be more stable, I think it can improve this service, show new templates to create attractive surveys and thus have much broader analyzes or report more detailed or correct and have a higher percentage, it is necessary to improve the system to be able to answer the surveys by means of mobile devices in more comfortable.
If problems were raised but within the company, previously there was a service to improve the stability of the company, however it did not work at all correct, it is for that reason that we decided to improve our chances of seeing how the market works, that is why We change to surveypal and in this way our clients and employees who work in our organization, are happy with our services and we are happy with surveypal to improve our services.
