Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences.
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Kustomer currently scores 89/100 in the Customer Service category. This is based on user satisfaction (88/100), press buzz (47/100), recent user trends (rising), and other relevant information on Kustomer gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in May 2024.
Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...
FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdf
Most of the time, Kustomer is fast to load. It's easy to use the platform and provide features that are important to me. Desktop notifications, for example!
Sometimes there are outages in Kustomer that prevent my colleagues and me from doing our job correctly. However, the Kustomer team reacts fast to them.
It handles most of the company's customer interactions through chats, e-mails and calls.
