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VICIdial 31 Contact Center Management
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Crozscore 84% what is this? User Happiness: 80% Press Buzz: 43% User Trend: no significant changes
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About VICIdial VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone. VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well. VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.
Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration
Summary Predictive dialer Inbound, Outbound blended call handling Inbound email Customer website live chat Call recording Web-based Several integration options including APIs
Pricing Hosted Service $400.00 1 server(s) / month Included in plan: dedicated hardware 1 hour per month included support Paid Support $200.00 per hour Included in plan: 24/7 service From the creators of VICIdial
FAQs Does this service offer multi-user capability (e.g. teams)? Yes, VICIdial allows for up to thousands of users on the system. Does this service offer an API? Yes, VICIdial offers both APIs and HTTP Push agent events. What are some applications this service is commonly used in tandem with? CRM solutions are commonly used with VICIdial. What platforms does this service support? VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux. What is this service generally used for? Companies requiring a contact center solution. Does this service offer guides, tutorials and or customer support? There are many guides and tutorials available, and we also offer customer support. Does this service integrate with any other apps? Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications. Who are the main user groups of this service? Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution. You can use on your own hardware or host in our private VICIhost cloud service.
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Other Who uses VICIdial Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: Android Languages: Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French Regional Restrictions: No restrictions.