View Listing | View Listing |
---|---|
![]() |
![]() |
About VICIdialVICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone. VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well. VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings. |
About URVA ConnectURVA Connect is an omnichannel communication platform that enables businesses to centralize conversations from channels like WhatsApp, FB Messenger, Instagram DM, twitter, Telegram, SMS, and more. By allowing customers to communicate with your teams on any messaging service, URVA Connect ensures that all interactions are collected in one place, making it easier to build engaging relationships between your firm and your customers. With URVA Connect, customers have one single number to connect to, and they can connect from any medium of their preference. For the sales officers, all messages are consolidated on a single platform, meaning that there is no loss of data when a relationship manager leaves, and that they can easily continue conversations across multiple channels. The platform's collection of data allows organizations to develop an in-depth understanding of their customers, which is essential for building and maintaining long-term relationships. By giving SO's a holistic view of each customer's history and preferences, URVA Connect helps organizations provide a more personalized service that meets the needs of each individual. |
Features
|
Features
|
Summary
|
Summary
|
PricingHosted Service
$400.00
1 server(s) / month Included in plan:
Paid Support
$200.00
per hour Included in plan:
|
PricingEssentials
$11.00
1 user(s) / month Included in plan:
|
FAQs
|
FAQs
|
Vendor InformationFounded:
-
Based in:
-
Employees:
-
Likes:
Followers:
24.2k
|
Vendor InformationFounded:
-
Based in:
-
Employees:
-
Likes:
Followers:
|
OtherWho uses VICIdial
Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French
Regional Restrictions:
No restrictions.
|
OtherWho uses URVA Connect
English
Regional Restrictions:
No restrictions.
|