Compare VICIdial vs Spechy

VICIdial 31 Contact Center Management	Spechy 0 Contact Center Management
View Listing	View Listing
Crozscore 84% what is this? User Happiness: 80% Press Buzz: 43% User Trend: no significant changes	Crozscore 69% what is this? Press Buzz: 31% User Trend: interest falling
view 2 more
About VICIdial VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone. VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well. VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.	About Spechy Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs). Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.
Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration	Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration
Summary Predictive dialer Inbound, Outbound blended call handling Inbound email Customer website live chat Call recording Web-based Several integration options including APIs	Summary Multichannel communication & managment Reporting wallboard social media integration E-mail integration contact management staff performance monitoring
Pricing Hosted Service $400.00 1 server(s) / month Included in plan: dedicated hardware 1 hour per month included support Paid Support $200.00 per hour Included in plan: 24/7 service From the creators of VICIdial
FAQs Does this service offer multi-user capability (e.g. teams)? Yes, VICIdial allows for up to thousands of users on the system. Does this service offer an API? Yes, VICIdial offers both APIs and HTTP Push agent events. What are some applications this service is commonly used in tandem with? CRM solutions are commonly used with VICIdial. What platforms does this service support? VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux. What is this service generally used for? Companies requiring a contact center solution. Does this service offer guides, tutorials and or customer support? There are many guides and tutorials available, and we also offer customer support. Does this service integrate with any other apps? Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications. Who are the main user groups of this service? Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution. You can use on your own hardware or host in our private VICIhost cloud service.	FAQs What is this service generally used for? Contact management and customer communication Does this service integrate with any other apps? Live chat, Facebook, Instagram, WhatsApp, E-mail, phone calls, video calls Who are the main user groups of this service? Small and mid-sized business as well as individual entrepreneur What platforms does this service support? Live chat, Facebook, Instagram, WhatsApp, E-mail, phone calls, video calls
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 24.2k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 21
Other Who uses VICIdial Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: Android Languages: Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French Regional Restrictions: No restrictions.	Other Who uses Spechy Startups SMEs Agencies Desktop Platforms: Web App Languages: English, Turkish Regional Restrictions: No restrictions.