Compare Skype vs Dialpad

About Skype

Skype is one of the most used VoIP tools in the world. Now it is included with Office 365 package, along with 60 minutes a month to call more than 60 destinations worldwide. Skype offers instant messages, group video conferencing, video chat, group chat, file sharing, screen sharing. It is also possible to call landlines and mobile phones at low prices.

There is also Skype for business, the solution that empowers business teams and individuals to communicate and cooperate, with cloud-based and on-premise deployment possibility. Video conferencing has the capacity of 250 participants in one single connection. Thie list of features now joins AI chatbot capability.

As for mobile devices, Skype is available for Android, iOS, and Windows phone users. The pricing is very flexible. Skype-to-Skype calls are free, while landline and mobile calls are paid. Rates are minimal, it can be paid for the minutes, or subscription-based for international calls for a specific region.

About Dialpad

Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

Fast Deployment
Add users, swap numbers, and create ring groups from a web portal that reflects changes in real-time.

Port Your Number
Keep the numbers tied to your business even when switching voice providers, whether local, toll-free, or international.

Seamless Integrations
Bring context to your conversations with native integrations for G Suite, Salesforce, Zendesk, and more.

Business SMS
Need to send a quick note to a prospect or colleague? Take your pick between SMS, MMS, or group chat.

Voice Intelligence
Focus on your conversation, not note-taking, with Voice Intelligence features that automatically capture what was said, and by who, on each call.

Dynamic Call Routing
Build smart call routing paths that get customers into the hands of the right agent or operator faster.

Call Analytics
Dig into call volumes, see who’s placing the most calls, and search by specific keyword mention or even sentiment expressed.

Spam Blocking
Clear up your phone lines with automatic spam blocking across all your connected Dialpad devices.

Phones & Headsets
Dialpad supports a wide range of phone handsets, and we offer several models directly to our customers who need a one-stop shop.

Features

• 2-Factor Authentication
• API
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• File Transfer
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• Mobile App
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Features

• 2-Factor Authentication
• API
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• File Transfer
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• Mobile App
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Summary

• 1:1 Video Calls

• Voice Calls

• Calls to Mobiles and Landlines

• Group Video Calls & Conferencing

• Instant Messaging

• SMS

• Voice Messages

• File Sharing & Transfer

• Screen Sharing

• Contact Sharing

Summary

No key features associated with this application.

Pricing

FAQs

Who are the main user groups of this service?

• Users of Skype are individuals and businesses, regardless of industry or size.

What platforms does this service support?

• Deployment: Windows, Linux, MacOS, Android, iPhone/iPad, Windows Mobile, Xbox, Web-based.

What is this service generally used for?

• Skype is used as a telecommunications software.

Does this service offer an API?

• No, it doesn't.

Does this service offer multi-user capability (e.g. teams)?

• No, it doesn't.

Does this service offer guides, tutorials and or customer support?

• Support: FAQs, Community, Online Support, Phone Support, Virtual Agent.

Does this service integrate with any other apps?

• Integrations: MS Word, MS Outlook, MS PowerPoint, MS Lync, WorkXpress, Agile CRM, Lucid Meetings, Wimi, Mendix, Grasshopper, SalesExec, Microsoft Dynamics CRM Online, OnePage CRM, Moxie Concierge, Cayzu, Helpdesk, Interactive Intelligence CaaS, Bitium, BigContacts, 8×8 Virtual Contact Center, 1CRM, Slack, GroupWise, Yugma.

FAQs

No FAQs associated with this application.

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Windows
• Macintosh

• iOS
• Android
• WinPhone

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android