Compare RPM BPO vs Surveypal

RPM BPO 1 Customer Service	Surveypal 15 Customer Service
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Crozscore 59% what is this? User Happiness: 100% Press Buzz: 8%	Crozscore 88% what is this? User Happiness: 88% Press Buzz: 47% User Trend: no significant changes
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About RPM BPO RPM is a nearshore BPO with teams based in Latin America. Our team is in the same US time zones and culturally in-tune with the US market. Outsourced services include: customer service contact center claims processing account billing retention ID/document verification data entry and cleansing sales development and more Our team is fluent in English and Spanish, which means we can connect authentically with customers in the US, Canada, UK, Australia, Ireland.	About Surveypal Listen better, act smarter with Surveypal! Surveypal enables high-volume customer service teams to transform the voice of the customer into actionable insights, Leverage both your structured and unstructured customer service data to understand customer behaviour and drive change that impacts your bottom line. AI-Powered Analysis: Utilize artificial intelligence to dive into your customer service ticket data to get a comprehensive view customer interactions. Text analytics: Read between the lines and understand customer sentiment and intent with advanced text analytics that go beyond word clouds and tags. Holistic Customer Understanding: Go beyond traditional metrics to capture the voice of every customer, surveyed or not to drive meaningful change and improve customer satisfaction at scale. Trend Identification: Proactive insights help you identify trends in customer behavior and feedback empowering you to anticipate customer needs, make proactive changes, and continuously improve your service or offerings. Cross-Departmental Collaboration: Foster cross departmental collaboration by sharing information at the right time, to the right people and create a truly customer centric organization. Advanced Survey Capabilities: Take advantage of Surveypal's advanced surveying capabilities to capture and analyze feedback from all your support conversations, even those that don’t get a survey reply to gain a 360 view of the customer experience. ‌
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary No key features associated with this application.	Summary No key features associated with this application.
	Pricing Measure $19.00 1 user(s) / month Included in plan: Performance, quality, and value metrics Feedback Text Analysis Trend Analysis Proactive Insights Analyze $29.00 1 user(s) / month Included in plan: Conversational Text analytics Sentiment Analysis Synthetic feedback Agent coaching tools
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? Yes, the service integrates with Zendesk What platforms does this service support? Web. What is this service generally used for? The service is used as a customer intelligence solution. Who are the main user groups of this service? Main user groups include customer service professionals with decision making power looking to gain data insights to improve operations and reduce costs. What are some applications this service is commonly used in tandem with? Surveypal is usually used in tandem with CRM platforms. Does this service offer an API? Yes, the service offers an API. Does this service offer guides, tutorials and or customer support? Yes, Surveypal offers chat, email, and phone support. Additionally, Surveypal offers trainings on-demand and guides. Does this service offer multi-user capability (e.g. teams)? Yes, the service offers multi-user capabilities.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.46k
Other Who uses RPM BPO Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.	Other Who uses Surveypal SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Finnish, Spanish, Dutch, German Regional Restrictions: No restrictions.