Compare Gainsight vs Channels vs Kustomer

Gainsight 861 Customer Service	Channels 25 Customer Service	Kustomer 334 Customer Service
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Crozscore 89% what is this? User Happiness: 88% Press Buzz: 50% User Trend: no significant changes	Crozscore 85% what is this? User Happiness: 86% Press Buzz: 40% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 47% User Trend: interest rising
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About Gainsight Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc. It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers. This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.	About Channels Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App! Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: Call recordings - so you can always come back to an important conversation and lose no important detail International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from Affordable call rates - so your customer service solution doesn’t hurt your wallet Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!	About Kustomer Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Engagement Analytics Customer Health Score Cards Rules-Based Alerts Task & Call-to-Action Management Commenting, Notes & @Mentions Automate Scenario Workflows 360 Degree Customer Profiles Role-Specific Live Dashboards Triggered Lifecycle Rules Sort, Filter and Export Data	Summary Mobile App Various Integrations Click-to-Call Widget International phone numbers IVR Call recordings Live-listening Data-driven Phone System Affordable call rates	Summary No key features associated with this application.
	Pricing BASIC $24.00 1 user(s) / month Included in plan: IVR Free incoming calls 30 days of call recordings storage eCommerce Integrations LiveChat Integration PRO $39.00 1 user(s) / month Included in plan: IVR Free incoming calls 365 days of call recordings storage eCommerce Integrations LiveChat Integration Live-listening Included	Pricing Enterprise $89.00 1 user(s) / month Included in plan: Email, Chat, SMS, Social, WhatsApp, Self-service Voice Provider Integration Proactive Service Actionable Integrations Business Process Automation via our Workflow Engine Standard and Custom Reporting Multilingual Support Satisfaction Measurement and Reporting 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year Language Detection: 5 Languages Sentiment Analysis Ultimate $139.00 1 user(s) / month Included in plan: Everything in enterprise, plus… Enhanced Routing Real-time Dashboards Live Agent Auditing Unlimited Collaboration Users Sandbox Access Extended API Rate Limit SAML Single Sign-On Set Allowed IP Ranges
FAQs What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with CRM applications. What is this service generally used for? Gainsight is used as customer service and customer intelligence service. What platforms does this service support? This is a web-based software. Does this service offer an API? There are data load APIs and Bulk APIs offered. Does this service offer multi-user capability (e.g. teams)? No. Who are the main user groups of this service? Main user groups of this software are mid-sized and large businesses. Does this service offer guides, tutorials and or customer support? Support: Webinars, Best Practices, Online Support. Does this service integrate with any other apps? Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.	FAQs Does this service offer guides, tutorials and or customer support? We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own. We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it. Does this service integrate with any other apps? Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. Does this service offer an API? Yes, we do offer an API. Does this service offer multi-user capability (e.g. teams)? Yes, you can invite other users to Channels and manage reps from an admin account. What platforms does this service support? You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android. What are some applications this service is commonly used in tandem with? Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. What is this service generally used for? To provide excellent customer service over the phone. Who are the main user groups of this service? eCommerce stores, online businesses, and SMBs.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 13.9k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 930	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 2.19k
Other Who uses Gainsight SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Channels Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Kustomer Startups SMEs Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.