Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.
It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.
This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.
About Kustomer
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Summary
Engagement Analytics
Customer Health Score Cards
Rules-Based Alerts
Task & Call-to-Action Management
Commenting, Notes & @Mentions
Automate Scenario Workflows
360 Degree Customer Profiles
Role-Specific Live Dashboards
Triggered Lifecycle Rules
Sort, Filter and Export Data
Summary
No key features associated with this application.
Pricing
Enterprise
$89.00
1 user(s) / month
Included in plan:
Email, Chat, SMS, Social, WhatsApp, Self-service Voice Provider Integration Proactive Service Actionable Integrations Business Process Automation via our Workflow Engine Standard and Custom Reporting Multilingual Support Satisfaction Measurement and Reporting 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year Language Detection: 5 Languages Sentiment Analysis
Ultimate
$139.00
1 user(s) / month
Included in plan:
Everything in enterprise, plus… Enhanced Routing Real-time Dashboards Live Agent Auditing Unlimited Collaboration Users Sandbox Access Extended API Rate Limit SAML Single Sign-On Set Allowed IP Ranges
FAQs
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with CRM applications.
What is this service generally used for?
Gainsight is used as customer service and customer intelligence service.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
There are data load APIs and Bulk APIs offered.
Does this service offer multi-user capability (e.g. teams)?
No.
Who are the main user groups of this service?
Main user groups of this software are mid-sized and large businesses.
Does this service offer guides, tutorials and or customer support?
Support: Webinars, Best Practices, Online Support.
Does this service integrate with any other apps?
Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.
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