Kapture CRM is an enterprise-grade Cloud CRM platform to streamline your customer support and sales operations. Available on web & app.
Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.
Kapture also includes lead management system, multichannel sales, deal management, create daily schedules for sales team, send quotations, manage payments and forecast sales.
Kapture CRM currently scores 83/100 in the CRM category. This is based on user satisfaction (82/100), press buzz (44/100), recent user trends (rising), and other relevant information on Kapture CRM gathered from around the web.
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Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in May 2024.
This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...
FREE DOWNLOAD CRM-Software-Buyer-Guide-2018.pdfKapture is an intuitive software that can transform mid to large size Businesses, Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, FMCG and help them be more efficient.
Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professional, Large Enterprises, FMCG and Cruise Industry.
Kapture CRM has ready to use industry specific configurations that can be applied to Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professional, Large Enterprises, FMCG and Cruise Industry.
Yes, Kapture has rich API integrations that cater to the extensive needs of businesses which creates new avenues to expand and grow. Businesses can manage large influx of leads, provide smooth customer experience and improve sales drastically. This software is a cloud-based system and can be implemented according to your needs.
It can also be integrated with social networking sites like Facebook and Twitter, among others.
Yes, this offers multi-user capability.
Yes, this software offers an API.
Our CRM software is generally used for FMCG (fast moving consumer goods) and in the eCommerce, healthcare, hotels, real estate, education, banking, media, retail, pharmaceutical, customer service, and tourism industries.
It helps to generate real-time reports of your business.
Yes, this software includes customer support.
I like the fact the lead source analysis gives me an accurate view of the sources of my leads generated
I wish the price was lesser – at Rs 1499 per user – it’s a little pricy for a startup