Front

Better than help desk software, Front lets you manage email, live chats, SMS texts, and more in one collaborative hub.

Personal service without the tickets:

Support teams often use a ticketing system to assign a number to every customer message. It's great for staying organized internally, but it's not a very personal experience for your customers. Better than help desk software, Front lets you manage support without the ticket numbers, so every customer gets a personal reply.

Stay aligned with a single view of every customer:

Access support requests from any channel—email, SMS text, live chat, and more—in shared inboxes. Everyone works from the same queue with built-in message assignments, so it’s always clear who’s responsible for what. And, you can all see customer conversation history to get up to speed in moments. Front lets you integrate with Salesforce, Nicereply, and 60+ other apps, so you can easily access and edit customer data in your inbox.

Access analytics to constantly improve:

Measure team and individual performance, track response metrics, and gather customer insights with Front’s analytics. How many messages does it take to resolve an issue? Which customers are you communicating with most? What topics are customers asking about most often? Find all these insights and more in Front, so you can make better business decisions for the future.

Set up and train reps faster:

Help desks typically require complicated setup for team leaders and lengthy training for new teammates. Not with Front. Front’s interface feels like email, so it’s intuitive for your team to learn. You can easily set permissions for each teammate or role, so you always know who’s got what controls in the shared inbox.

Automate workflows and respond faster

Spend more time on your customers and less time on busywork by building rules in Front. You can automate routing or triage, trigger SLA alerts when a breach is near, and organize messages in inboxes instantly. In a traditional help desk, automation can be complex to set up…but in Front, it’s a breeze. Create inbox automations with simple if-then rules and templates to give you a jump start.