#1 Tool For COMMERCIAL CONTRACTORS With 5+ Technicians. Purpose-built for the modern contractor, BuildOps is the ultimate all-in-one solution.
Purpose-built for the modern contractor, BuildOps is the ultimate all-in-one solution. The cloud-based platform contains everything contractors need to streamline + optimize their entire operation. Key features include: user-friendly interface + mobile app; drag+drop scheduling/dispatch; gated workflows + custom forms; customer/asset management; PM + service agreements; quoting, invoicing + more.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
BuildOps currently scores 90/100 in the Field Service Management (FSM) category. This is based on user satisfaction (92/100), press buzz (46/100), recent user trends (falling), and other relevant information on BuildOps gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Commercial contractors, HVAC/Mechanical companies, commercial construction companies, refrigeration companies, fire-safety companies
The sentiment map shows a snapshot of how Crozdesk users have rated BuildOps over time. It shows how existing users see BuildOps with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
I really love the new Customer Portal module they have -- everyone if just in a plain view, all of the jobs, all of the customers, who's doing what service delivery, etc.
great set of features - from customer portal to quoting and invoicing, and excellent accounting side integrations - #1 for commercial space
We like how well BuildOps integrates with our QuickBooks, some awesome PDF based document managment and editing capabilities too. Overall - well rounded solution for our plumbing shop.
I wish they had even more app based integrations directly into their platform -
My team really likes how the entire solution tailors specifically to the commercial business needs.
Pricing, we though it could've been a bit cheaper for a company of our size, othewise - only good feedback on their capabilities and support.
their mobile capabilities is really strong, stellar dispatch and scheduling features - my team really likes the platform
integration took a bit longer than we anticipated - but we had a lot of support from BuildOps guys
Fast response times and the white-glove aspect of their customer support team - it has been a while we've seen that level of support from a software company like this. Very, very positive experience from their customer care people.
mostly good things to say, impressed with customer care team they have, we'll probably know more after the product trial
the fact that they are one of a few solutions on the market that are tailored specifically toward a commercial contractor
reporting seemed a bit complicated to me, but otherwise great platform for commercial trades type business
Reporting and dashboards, invoicing, mobile app module, customer portal features are great too
I really like their team - we got a lot of support during our first few months of the platform usage
The user interface is straightforward and the features are very intuitive. The customer support team is also very helpful - they have been available to answer any questions or help with any issues we have had.
Nothing negative to share at this time - we are very pleased with BuildOps technology across the board.
We have been using BuildOps for a few months now and are very happy with it. The user interface is intuitive and easy to use, making it simple to access the information we need. The software is also highly reliable and secure, giving us peace of mind. The dispatching and scheduling features are also great, making it easy to manage our jobs pipeline in one place. We also appreciate the support BuildOps provided us with during the onboarding process, giving us the coaching and training we needed to get started.
While the dashboards offer great visibility, they could use more filtering capabilities.
Buildops platform is incredibly user friendly and intuitive. We appreciate the support team's knowledge and willingness to help when needed. The ability to create dispatches, invoice quickly, and track inventory and customer projects is incredibly helpful. We also appreciate the mobile capabilities which allow us to access the platform remotely.
We would like to see more features of the customer portal - we really like this functionality and want to see it grow!
We really appreciate the customer service from BuildOps. They are always available to provide assistance and walk us through any issues. The platform is also regularly updated with new features and improvements.
It would be nice if the platform had more options for connecting with other technologies
The reporting and analytics in Buildops are great and provide us with valuable insights. Additionally, the invoicing is quick and simple to use
It would be helpful if there were more customization options for the customer portal
The user interface of BuildOps is really intuitive and easy to use. Their support team is always available to help with any questions or issues. The mobile capabilities allow us to use the platform anywhere.
The platform still needs to expand its integrations and add more technologies to link with. Also, the customer portal functionality needs to be further developed to provide more features.
BuildOps has been an amazing upgrade for our team - their technology allows us to work faster and more efficiently than ever.
Could require a bit of initial investment in training but their training resources and team are second to none.
We are so glad we switched from our old on-premise software to BuildOps - they offer a great cloud-based solution that is easy to sync and access.
Nothing negative to say - the live training and industry savvy specialists are top-notch. We couldn't be happier with BuildOps.
We were able to double our efficiency with BuildOps - their technology has allowed us to take on more projects with the same resources.
Could be a slight investment in training needed to get the most out of the technology - but their training resources and team are great.
I have been using BuildOps for a few months now and I have been very pleased with the results. I like that it is a comprehensive all-in-one platform that includes proposals and quoting, dispatch services, project management, and mobile access. It has helped me to stay organized and efficient in my work.
Using Buildops for a few months now, I have nothing to say now, maybe later I'll notice something
Really great mobile capabilities, strong dispatch and scheduling - really helps us organize everyone in the field from just a couple of screens.
So far so good, don't have much to complain about - amazing software for commercial trades
From an administrative standpoint, BuildOps offers a comprehensive set of features for user monitoring and control, as well as access rights. This makes it an ideal platform for HVAC and MEP businesses.
It would be beneficial for the systems side of the business to consider developing more API level integrations in the future.
From project management to time tracking to invoicing, Buildops offers a suite of tools that makes it easy to stay on top of everything. The intuitive dashboard makes it easy to stay organized and track progress, while the mobile and desktop apps make it even easier to collaborate with other team members.
The cost of the platform can be a bit high for some users, but I think that price is pretty reasonable.
It has allowed me to manage my construction projects efficiently and effectively. Highly recommend!
Great mobile capabilities for our field tech workers, excellent support and services
very happy about the platform, using it for over a year now, go nothing bad to report at this time
Thanks to your technology, we have been able to double the number of projects our team can do with the current resources!
It took me a few weeks to get up and running with all of the BuildOps modules, thanks to the personalized training from the support team.
You definitely get the value with this platform - nice offerings at the right price. Customer care did a great job at bringing us up to speed. Really like mobile capabilities for our technicians in the field.
Could be a bit cheaper for a small companies in the field. Otherwise excellent MEP functionality.
Overall has a good balance of niche features that are relevant for HVAC of field service management. Scheduling, time tracking, quoting and invoicing, agreement management, OCR, - at a reasonable price.
Relatively new to the platform, but so fare excellent experience; Buildops team have been really helpful during implementation.
So far we really like it, only good things to say about both the platform and their support staff
knowledgeable and quick to help customer support that's available to speak over chat or video call any time
learning curve could be a bit steep in a first few weeks - leverage their support (they are very knowledgeable both on the technology and industry side)
Solving a lot of accounting challenges these days with the help of Buildops and Quickbooks integration
really like the platform (accounting side user), billing and invoicing, all of the cool workflows - got only good things to say this time
Project management module and customer portal are both really great; Use both on a daily basis.
A bit more training materials on how to use the advanced features of reporting and analytics
My team really likes the CRM and customer portal features + project management (use platform daily)
try to expand project management features even further and bring in more integrations on this side of the platform
Solid lineup of features for any MEP or HVAC type company out there. I will recommend it to any mid-size MEP shop.
All of our team now is on buildops daily - office and mobile, and our team loves it.
Use Buildops on a daily basis and really like it for our company operations, dispatch and scheduling, and reporting. Again this was a big switch for us and upgrade to a better Construction ERP type technology mix.
learning curve could be a bit steep for reporting and analytics - prepare to spend some time with their support
Syncs really well with Quickbooks. Everything can be tracked and can be included in a report.
Continue growing the functionality around customer portal module and maybe add a bit more dashboards into the mix
Form admin standpoint there are a lot of features around user session control, user activity, access rights, etc. Solid set of settings for user monitoring and administration within the platform. Otherwise great lineup of features for HVAC and MEP type businesses.
Could use more API level integrations on the systems side of the business (maybe something to consider for future development)
Buildops have taught us a thing or two about automation as we are able to do a lot more business with relatively the same amount of employees and resources
nothing, using Buildops for a few months now - helps me a lot in my day to day responsibilities
Dispatch board, and scheduling features are great. CRM module is very strong too.
Could use some more dashboards that would be designed specifically for services department.
Really like their customer portal features. Buildops has a truly great way to centralize all of our customer data in one meaningful way
Platform has lots of module and features - training can take a couple weeks; allocate time accordingly.
Buildops can definitely scale together with our organization - we are a fairly large enterprise and the fact that our construction ERP can just seamlessly grow together with us is awesom.
Your customer portal is great, but don't stop and develop even more awesome features around it
Learning new and optimized ways to manage schedule and dispatch of our teams with the help of BuildOps
More additional ways to bridge BuildOps with other external systems via API and non-API integrations could be useful in a longrun
User interface, project tracking, customer management database, and workflows are great
mostly small personal tweaks and how UI is built in a couple of places, but otherwise great tool
Makes a life of my accounting team so much easier now that we are using a platform that has a real integration for QuickBooks and Vista - go BuildOps!
Mostly using Buildops from accounting side of the business and it works well for everything I do on a daily basis
We really like Buildops for its great support of our teams in the field, mobile capabilities, and support experts that are knowledgeable in construction
Too early to say, so far using BUildops for less than 6 months, really happy with implementation
Thank you buildops for simplifying how we manage dispatch and scheduling of our teams and for advancing us lightyears on this this side of technology
Training took a bit longer than we expected for some of our team members. Add an extra couple weeks to your crew training planning (people driven training can take a bit longer).
A truly great piece of technology with all in one set of features for an HVAC type business.
Lot's of great features on the accounting side of things that I use on a daily basis, but can use a few more report templates for financial side of work
We had one of those big FSM platforms before (only videos on the website and PDFs for training) - replaced it for Buildops. Buildops support had personalized training sessions for us, with real people that actually know a thing or two about the industry!
Only good things to say about these guys --> live training, industry savvy specialists, it doesn't get better than this
Our previous software was a "dinosaur" - couldn't get much done, no field access, really hard to sync. We are happy that Buildops found us and offered their technology.
After using an on-premise software Buildops is an amazing technology. Cloud is the way to go. Only good things to say about these guys.
Our teams likes the platform because it combines all of the features we need for our MEP shop in one app/website/software whatever you want to call it.
Some more dashboards might help, maybe a few more reports, otherwise a solid tool.
Makes my daily accounting job much easier now that there is complete integration between BuildOps and all of Quickbooks suite; + a few other financial tools we use
Reporting - could use more ready to go dashboards for accounting and financials
Hi, thank you for all of the machinery and equipment tracking features - makes my life easier
really like the platform - use this one everyday for my job, and got only good things to say about both tech and the team
We were able to increase the number of projects our team can do with the current resources 2x times because of your technology - thank you
could require a bit of investment in the beginning with training - make sure you leverage their training resources and team
We are an electrical MEP type company. Our team was pleasantly surprised to see multitude of functionality that supports our line of business
nothing, great software from every angle. Again, excellent functionality for mep type shops
How easy it is to monitor and rack customer records and related jobs, and see what projects/jos related to which customer accounts
took me a few weeks to get started with all of the in person training done by the Buildops support people
Well thought UI and how easy it is to start learning the platform week - very little time to get started once all is implemented
too early to say - we are still in early phases of usage; first few months in the platform
How easy it is to just start using the platform - yes, there is some training with buildops support but takes a couple of days to start using their platform
more dashboards would be helpful, better reporting dashboards categorization, maybe micro tutorials that have embedded links throughout the platform
lots and lots of automation for our MEP shop
The fact that it can scale together with our organization is huge - we are a fairly large company with an army of people in the field. Buildops helps everyone connect together on the projects they work.
Your customer management features are great, but don't stop and continue improving what you have to make it even better
Managing jobs and projects that require hundreds of people participating in the field - would not be possible without Buildops software
strong customer portal and CRM features for construction - helped us improve our customer records and project management capabilities; definitely a lot less paperwork now.
plan to spend first couple of weeks in training - requires some learning and working with support team to get proper training
Automation, reduction of paperwork, retirement of our legacy database, mobile GPS optimization
User it day to day for my dispatch and scheduling responsibilities - really great software.
nothing, using Buildops for a few months now - helps me a lot in my day to day responsibilities (great automation capabilities)
moving away from old on-premise system to a cloud based robust solution that everyone can access regardless of location or device
Everything can be tracked and can be included on a report. Can finally manage our service agreements without alot of manual processes. Syncs really well with Quickbooks.
Continue growing the functionality around customer portal module - otherwise, great platform
Out team is finally tracking everything from one centralized location. Integration with our accounting tools is working really well.
Use Buildops on a daily basis and really like it for our company operations, dispatch and scheduling, and reporting
learning curve could be a bit steep for reporting and analytics - prepare to spend some time with their support and coaching specialists to get properly trained from the beginning
Has allowed us to level up our operations and fast! From scheduling to dispatch and quick quoting, Buildops has changed the way we do business.
Very positive experience with BuildOps. Customer service has always been responsive.
I could see my best and worst technicians out in the field now - shows my entire team at a bird eye view - shows who's really doing a work and who's not
Using the reports I could see my best and worst technicians out in the field. I knew which ones were putting in the work, making repeat customers, and which ones were wasting time and causing call backs.
Really great platform for MEP type companies out there and for HVAC businesses to.
nothing - we love it - using it for over a year now (all of our team, including field techs).
Recommend to any mid-size mechanical shop handling any type of service. I like the transparency and accountability plus the product itself is robust.
Easily the smoothest implementation we have experienced. Product is good and service is A+
Our team had a bit of a hard time letting go of the old system - change management was difficult. But, we've been running close to a year now on Buildops everyone is a solid user at this point.
The sheer amount of detailed data collected and organized is amazing and lets us give our customers a stand-out experience. Implementation was extremely thorough.
Our guys like the app and makes the dispatch team happy. No complaints here. Using Buildops now for about 6-7 months.
A bit of a learning curve - prepare to spend some time with their team and learn a lot about how this type software works.
My techs really like the app which means I have no problems with them using it every day. With job details reliably added, service quality has really improved. Good reports: can see which guys are going above and beyond and which guys need coaching.
Customer Portal is a really great feature on Buildops platform and project management too - these are the capabilities that I use there on a daily basis
Try to grow project management features even further - otherwise a great platform for any commercial construction or MEP type enterprise
I like their team and support guys - very helpful. Mostly working with reporting, dashboards, project management, and customer records capabilities. Excellent platform - recommend this.
Solving a lot of tracking, invoicing and billing automation challenges with Buildops these days. Our accounting is not fully integrated with their platform - runs well.
nothing, have been using them for over 6 months and so far pretty solid platform with good accounting and finance level integrations
If you are an MEP or HVAC type platform with a dozen or a few dozen technicians in the field - this is going to be a great platform for your business
cloud-based makes all of the difference for us - the platform is just available to us, no matter where we are or how we are trying to access it. Fast and very reliable access - no matter my location.
expand mobile capabilities even more - our team loves it ( we definitely want to see even more features around the mobile app and it's integrations)
We should've made a decision to switch to BuildOps earlier - this would saved us so much time. Our automation is on the next level, less paperwork and my team is happy about the choice because it is eary and saves them a lot of time.
knowledgeable and quick to help customer support that's available to speak over chat or video call any time. Significant user control and access customization capabilities for the entire user base of my company.
Maybe expand more on the features that will allow our management a more deep level of tracking of who and how is using the platform. Otherwise it's pretty complete - great integration with Quickbooks.
Overall a great product that is feature rich and easy to use. Buildops support team makes a big difference - it's combination of their tech, platform, and support experts that makes a really powerful combo.
If you are in the HVAC business and have more than a dozen employees in the field - start looking at BuildOps. We have improved how we manage our jobs and increased our profitability by leveraging BuildOps know-how and reporting technology.
Learning curve, first couple of months can be painful if you are switching from another tool like we did. Hard to let go of doing things the good old way. We had to invest a bit of time into training before making a complete jump into BuildOps platform.
Great services and support team - very helpful and knowledgeable, I doubt that we would've received that much help from some of the other bigger companies in the field.
Super easy to create dispatches, invoicing is a breeze, inventory and customer project tracking is simple. Plus they have great mobile capabilities - you can use it anywhere.
Continue growing your integrations and expand the number of technologies we can link with our platform.
Overall great integration with accounting tools - its a pretty complete Construction ERP. BuildOps is adding a lot of functionality - this year Project Management module, Customer Portal, a bunch of integrations. Really strong platform for our industry.
We really like how simple and intuitive BuildOps platform is. It has all of the functionality a typical commercial construction or HVAC company would need. Their support team is fantastic and very knowledgeable in the industry. And, if thigs get too difficult they just jump in together with you and help.
Again, we really like the platform - nothing major to mention here at this point; have been using the platform close to a year.
All in one platform for any construction or HVAC or services business - dispatching, quoting, scheduling, invoices, crm, job tracking and project management, customer portal, reporting, etc. - everythign is there.
Like the new customer portal and project management modules in the platform. Navigation in the platform is smooth and easy - on both desktop and mobile versions of the platform. I end up being in reports and dashboards for most of my day and I would say reporting module in BuildOps is almost a data mining/business intelligence level tool alone - if you know how to use it.
I guess we would want even more integrations in the future - our QuickBooks is connected not to the platform and works well. But, we can benefit from more integration options in the future.
We were leveraging a really old software system before BuildOps and it just lived its better days and needed to be replaced. Invoicing, quoting, customer management, support of people in the field, overall tracking - everything is better. We have gone "many levels up" because of BuildOps and their technology.
Customer support is quick to respond and help - they are very knowledgeable and very thorough. There is a very impressive amount of information available to you once the platform is live and ready: quotes, orders, jobs, customer info, employee info, assets, etc. History and past parts and assets used are easy to see and track.
There is a bit of a learning curve - prepare to invest the first few days to a couple of weeks to learn, but as I mentioned their customer care team is great - you'll have a lot of help.
BuildOps enables our guys to invoice in the field and in real-time and streamlines our billing process. Mobile is the way to go - it makes jobs easier for our technicians. We can do so much now - keep track of all quotes, customer agreements, pieces and parts replaced, - we can do our work faster and more accurately these days.
Really like the ease of use of the platform and how it is organized. They are continuously improving their platform and releasing a multitude of great features.
Keep growing and expanding the features around the customer portal - we really like this functionality and want to see it grow.
After we implemented BuildOps we are more consistent, more efficient, and more successful in generating new business. BuildOps played a very significant role in helping us automate our business - a multitude of our daily tasks are either fully automated or require very little time investment.
Perfect combination of features and technology focused on helping commercial construction and HVAC businesses like ours
Reporting could be a bit tough to start - requires some time to learn and get used to
Technicians / jobs scheduling and dispatch related work, data centralization, and better tracking across company
Really like centralization of customer records and job records in one place, reporting and analytics capabilities.
We've started using BuildOps about 6 - 7 months ago - really like the platform so far
Really 360 degree automation of our operations and reduction of paperwork was our main focus
I really like their customer success team - implementation and learning the platform was a success because of them. Great dispatch and scheduling features, good mobile app, and very well done reporting.
We've been using BuildOps platform now for close to a year, maybe a bit more - out team really likes both the platform and BuildOps team - awesome company and tech - only good things to say about them.
We use it for billing, quoting, invoicing, scheduling and dispatch, reporting and analysis, jobs management and more.
