The native Artificial Intelligence solution as a support for your Customer Service and your Business processes choices.
AskMe Suite is the solution designed and developed by our laboratories to obtain an integrated view of business processes, favoring operational efficiency, the effectiveness of actions, cost containment.
Designed for complex business contexts, it can easily adapt too to simpler scenarios always guaranteeing a return on investment in the short term.
AskMe Chat is a complete instant messaging system to support business processes (commercial sales, customer support, etc.). It supports anonymous chats or with recognized users both with human operator or automatic bot.
The integration with AskMe Desk to open the request and view the customer card allows you to manage the chat as a communication channel integrated in the Suite.
The customer component can be integrated into the front-end of any site or corporate portal (even as a Wordpress plug-in). The back office allows the management of queues (categories) with statistics related to waiting times, taking charge, chat closing and dropouts. Evaluation of customer satisfaction at the end of the chat.
Askme Chat allows to offer a Customer Service modeled on your company and customers needs. In real time you will be able to know and interact with them building long-lasting relationships.
The Chatbot involves users who access the corporate channel (from desktop and mobile), monitors the route and allows contact at the most opportune moment, placing customers at the center of its strategy.
It is simple and customizable: after integrating the widget in the front-end of any Omnichannel platform (even as a WordPress plug-in) it is possible to create individualized configurations.
AskMe Chat currently scores 48/100 in the Customer Chat category. This is based on press buzz (21/100), and other relevant information on AskMe Chat gathered from around the web.
The score for this software has stayed the same over the past month. What is this? |
Live Chat
Chatbot conversational flow designer
AI powered chatbot
Chat categories
Business hours
Real time monitoring
Analytics
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in May 2024.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdfAskMe Chat is a web based application, available in cloud or on Premise
The application exposes some REST API
Yes, it is possible to configure operator's team work
Integrations with Google Maps, Google Cloud Platform, Telegram, Google Analytics are available
AskMe Chat is a solution for customer experience
This application is commonly used in tandem with a Service Desk application for trouble ticket management, as AskMe Desk
All contents are available on the application site