Compare Usetiful vs ManageEngine ServiceDesk Plus

Usetiful 25 Customer Experience	ManageEngine ServiceDesk Plus 686 Customer Experience
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Crozscore 88% what is this? User Happiness: 96% Press Buzz: 34% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 55%
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About Usetiful Fight churn with great user onboarding! Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable. With Usetiful you can build guided product tours, user onboarding checklists, and smart tooltips, all without coding!. Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.	About ManageEngine ServiceDesk Plus ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary Product Tours User Onboarding Checklist Hotspot beacons and Tooltips Assistant (smart search widget) Adoption and monetization popups Design Customization Cross Browser Support Analytics No coding required User adoption	Summary No key features associated with this application.
Pricing Usetiful Free Free Included in plan: 2000 assists / month Unlimited MAU 1 product tour Smart tooltips Usetiful Plus $29.00 unlimited user(s) / month Included in plan: Everything from free, plus: Unlimited product tours 5000 assists / month Customizable themes for a native look Usage analytics Hotspot beacons Smart tooltips User Onboarding Checklists Usetiful Premium $99.00 per 20.000 assists Included in plan: everything from Plus, additionally: 20.000 or more monthly assists 7 or more team members No Usetiful branding, without watermarks Improved account security Assigned Customer Success Manager with online support options Usetiful Enterprise 1 user(s) / month Included in plan: everything from Premium, plus: Personalization - smart workflows based user's profile and skill level Training Salesforce, SAP and JIRA employee onboarding 24/7 support with SLA
FAQs Does this service offer guides, tutorials and or customer support? Yes, direct customer support via email or chat. Customer Success Manager available for a video-call or screen-sharing. Tutorials and how to videos for self-service. Available community of expert users. Does this service offer multi-user capability (e.g. teams)? Yes, in all paid plans Does this service offer an API? Yes, FE and BE APIs What platforms does this service support? All web browsers What is this service generally used for? User churn reduction User onboarding and adoption Feature roll-out Monetization popups Does this service integrate with any other apps? Yes, using Open APIs. What are some applications this service is commonly used in tandem with? Google Tag Manager (for easier installation), Google Chrome (for previews using the Usetiful browser plugin) Who are the main user groups of this service? Product managers, User Experience Designers, Marketers, Digital Product Owners	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 57	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Usetiful Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses ManageEngine ServiceDesk Plus Personal Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.