Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable.
With Usetiful you can build guided product tours, user onboarding checklists, and smart tooltips, all without coding!. Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.
About FullStory
FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.
At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.
With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
Product Tours
User Onboarding Checklist
Hotspot beacons and Tooltips
Assistant (smart search widget)
Adoption and monetization popups
Design Customization
Cross Browser Support
Analytics
No coding required
User adoption
Summary
Capture Everything
Fast & Intuitive
Smart Frustration Detection
Modern Frameworks
Go Live
Click Maps
Inspect Mode
Share Segments, Notes, & More
Integrate With Your Favorite Apps
Pricing
Usetiful Free
Free
Included in plan:
2000 assists / month
Unlimited MAU
1 product tour
Smart tooltips
Usetiful Plus
$29.00
unlimited user(s) / month
Included in plan:
Everything from free, plus:
Unlimited product tours
5000 assists / month
Customizable themes for a native look
Usage analytics
Hotspot beacons
Smart tooltips
User Onboarding Checklists
Usetiful Premium
$99.00
per 20.000 assists
Included in plan:
everything from Plus, additionally:
20.000 or more monthly assists
7 or more team members
No Usetiful branding, without watermarks
Improved account security
Assigned Customer Success Manager with online support options
Usetiful Enterprise
1 user(s) / month
Included in plan:
everything from Premium, plus:
Personalization - smart workflows based user's profile and skill level
Training
Salesforce, SAP and JIRA employee onboarding
24/7 support with SLA
Pricing
Free
Free
Included in plan:
1,000 Monthly Sessions
1 Month Retention
3 User Seats
Session Playback
Omnisearch
Searchies
Identify API
Custom User Attributes
Rage Clicks
Dead Clicks
Integrations
Fullstory TV
Session Sharing
FullStory for Business
Annual Platform Fee
Included in plan:
100,000 sessions
20 User Seats
Inspect Mode
Click Maps
Domain, IP, Geography & User Agent Blocking
Error Clicks
Javascript Console
Go Live
Reflection API
Export User CSV
FAQs
Does this service offer guides, tutorials and or customer support?
Yes, direct customer support via email or chat. Customer Success Manager available for a video-call or screen-sharing. Tutorials and how to videos for self-service. Available community of expert users.
Does this service offer multi-user capability (e.g. teams)?
Yes, in all paid plans
Does this service offer an API?
Yes, FE and BE APIs
What platforms does this service support?
All web browsers
What is this service generally used for?
User churn reduction
User onboarding and adoption
Feature roll-out
Monetization popups
Does this service integrate with any other apps?
Yes, using Open APIs.
What are some applications this service is commonly used in tandem with?
Google Tag Manager (for easier installation), Google Chrome (for previews using the Usetiful browser plugin)
Who are the main user groups of this service?
Product managers, User Experience Designers, Marketers, Digital Product Owners
FAQs
What are some applications this service is commonly used in tandem with?
FullStory is commonly paired with user's current support system or error monitoring tools.
Does this service offer multi-user capability (e.g. teams)?
Yes, there is a multi-user capacity offered.
Who are the main user groups of this service?
FullStory's main users are support agents amd product teams in SMEs and large enterprises.
Does this service integrate with any other apps?
Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.
What is this service generally used for?
This service is used to capture all customer experience data in one platform.
What platforms does this service support?
FullStory is a web-based software.
Does this service offer guides, tutorials and or customer support?
Support: Online Support, Help Center, FAQs, Knowledge Base.
Does this service offer an API?
FullStory offers JavaScript API, as well as some secure server APIs.
We have a small team of dedicated Customer Experience software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 1 more
