Compare Statuspage vs Surveypal

Statuspage 24 Customer Service	Surveypal 15 Customer Service
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Crozscore 87% what is this? User Happiness: 82% Press Buzz: 55% User Trend: no significant changes	Crozscore 88% what is this? User Happiness: 88% Press Buzz: 47% User Trend: no significant changes
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About Statuspage Eliminate duplicate support tickets & clunky email lists Halt the flood of support requests during an incident with proactive customer communication. Manage subscribers directly in Statuspage and send consistent messages through the channels of your choice (email, text message, in-app message, etc.). Display the status of each part of your service Control which components of your service you show on your page, and tap into 150+ third party components to display the status of mission-critical tools your service relies on like Stripe, Mailgun, Shopify, and PagerDuty. Level-up your incident communication Take the hassle out of incident communication. Pre-written templates and tight integrations with the incident management tools you already rely on enable you to quickly get the word out to users. Showcase reliability Turn your page into a sales and marketing tool with Uptime Showcase, which let's you display historical uptime to current and prospective customers.	About Surveypal Listen better, act smarter with Surveypal! Surveypal enables high-volume customer service teams to transform the voice of the customer into actionable insights, Leverage both your structured and unstructured customer service data to understand customer behaviour and drive change that impacts your bottom line. AI-Powered Analysis: Utilize artificial intelligence to dive into your customer service ticket data to get a comprehensive view customer interactions. Text analytics: Read between the lines and understand customer sentiment and intent with advanced text analytics that go beyond word clouds and tags. Holistic Customer Understanding: Go beyond traditional metrics to capture the voice of every customer, surveyed or not to drive meaningful change and improve customer satisfaction at scale. Trend Identification: Proactive insights help you identify trends in customer behavior and feedback empowering you to anticipate customer needs, make proactive changes, and continuously improve your service or offerings. Cross-Departmental Collaboration: Foster cross departmental collaboration by sharing information at the right time, to the right people and create a truly customer centric organization. Advanced Survey Capabilities: Take advantage of Surveypal's advanced surveying capabilities to capture and analyze feedback from all your support conversations, even those that don’t get a survey reply to gain a 360 view of the customer experience. ‌
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Better communication with Incidents Status for each part of your service with Components Inform users about future Scheduled Maintenance Incident templates Third Party Components ChatOps Integrations RESTful API Automation Integrations Status embed through API and widget	Summary No key features associated with this application.
Pricing Hobby (Public page) $29.00 /month Included in plan: 250 subscribers 5 team members 5 metrics Email notifications Basic customization Status and authenticated API Startup (Public page) $99.00 /month Included in plan: 1,000 Subscribers 10 team members 10 metrics Email/SMS/webhook notifications Custom CSS Status and authenticated API Team member SSO Business (Public page) $399.00 /month Included in plan: 5000 subscribers 25 team members 25 metrics Email/SMS/webhook notifications Custom CSS/HTML/JS Status and authenticated API Team member SSO Component subscriptions Yearly PO and invoicing available Enterprise (Public page) $1,499.00 /month Included in plan: 25000 subscribers 50 team members 50 metrics Email/SMS/webhook notifications Custom CSS/HTML/JS Status and authenticated API Team member SSO Component subscriptions Yearly PO and invoicing available Starter (Private page) $79.00 /month Included in plan: 5 team members 50 employees 5 metrics Email notifications Custom CSS Incident templates Alerting integrations Team member and employee SSO Growth (Private page) $249.00 /month Included in plan: 15 team members 300 employees 15 metrics Email/SMS/webhook notifications Custom CSS/HTML/JS Incident templates Alerting integrations Component subscriptions IP whitelisting Team member and employee SSO Corporate (Private page) $599.00 /month Included in plan: 35 team members 1000 employees 35 metrics Email/SMS/webhook notifications Custom CSS/HTML/JS Incident templates Alerting integrations Component subscriptions IP whitelisting Team member and employee SSO Yearly PO and invoicing available Enterprise (Private page) $1,499.00 /month Included in plan: 50 team members 5000 employees 50 metrics Email/SMS/webhook notifications Custom CSS/HTML/JS Incident templates Alerting integrations Component subscriptions IP whitelisting Team member and employee SSO Yearly PO and invoicing available Audience-specific page $300.00 /month Included in plan: Team members starting at 25 Groups starting at 10 Users starting at 500 Metrics starting at 30 Email/SMS/webhook notifications Custom CSS/HTML/JS Manage API Team member SSO Component subscriptions Yearly PO and invoicing available	Pricing Measure $19.00 1 user(s) / month Included in plan: Performance, quality, and value metrics Feedback Text Analysis Trend Analysis Proactive Insights Analyze $29.00 1 user(s) / month Included in plan: Conversational Text analytics Sentiment Analysis Synthetic feedback Agent coaching tools
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? Yes, the service integrates with Zendesk What platforms does this service support? Web. What is this service generally used for? The service is used as a customer intelligence solution. Who are the main user groups of this service? Main user groups include customer service professionals with decision making power looking to gain data insights to improve operations and reduce costs. What are some applications this service is commonly used in tandem with? Surveypal is usually used in tandem with CRM platforms. Does this service offer an API? Yes, the service offers an API. Does this service offer guides, tutorials and or customer support? Yes, Surveypal offers chat, email, and phone support. Additionally, Surveypal offers trainings on-demand and guides. Does this service offer multi-user capability (e.g. teams)? Yes, the service offers multi-user capabilities.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.46k
Other Who uses Statuspage Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Surveypal SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Finnish, Spanish, Dutch, German Regional Restrictions: No restrictions.